# Associate Director, Project Manager **Company**: DEPT® **Location**: NY, US, CA, US, IL, US - Remote **Work arrangement**: remote **Experience**: senior **Job type**: full-time **Salary**: $65 - $75 **Category**: Consulting **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/dept/jobs/7397695?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_204fd181-805 ## Description We are a Growth Invention company built to help the world's most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. The Associate Director, Project Manager, Adobe spearheads client-facing initiatives focused on implementing leading Experience Cloud solutions. This strategic role involves engagement at multiple levels with Internal Services, Sales teams, key customers, and Partners. Responsibilities include: - Managing all facets of project planning: defining scope, creating detailed plans, measuring timelines, and allocating resources. - Working closely with internal technical delivery teams throughout the hands-on implementation process. - Providing proactive and efficient communication, escalating critical issues, and providing timely answers to clients. - Acting as Lead Consultant on customer engagements that may involve multiple project teams from our client and customer organizations. - Clearly understanding and communicating customer requirements and integration points in the context of the statement of work. - Overseeing project delivery process with key contributors to help manage scope and prepare change requests. - Managing day-to-day administrative activities of a given project from inception to closure. - Accurately forecasting revenue, profitability, margins, bill rates, and utilization across projects. - Maintaining regular communication with both the customer and internal teams and constantly managing customer expectations. - Achieving customer satisfaction through successful delivery of defined project scope. - Compiling customer requests and deployment issues to provide a feedback channel into our core products. - Acting as the central client point of contact throughout the life of the project. - Capturing and communicating experiences in formal post-mortem, feeding lessons learned, best practices, and resources back into the consulting practice. - Providing oversight for services engagements to ensure adherence to governance standards and support customer success. - Coordinating escalations across multiple teams, including sales, services, and product organization. - Identifying partnership opportunities and capitalizing on 'add-on' sales opportunities across projects. Requirements: - Experience with one or more Adobe Experience Cloud solutions – most preferred are AEM, AEP. - 5-7+ years of experience as a project manager, including delivering enterprise-scale web applications or analytics implementations. - Experience in client-facing project management in an agency or professional services environment. - Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist. - Professional demeanor with a proven ability to lead diverse, multi-functional teams across an organization. - Expert in managing complex, high-traffic service launches and operations. - Prior experience with the launch and operation of a highly available, high-traffic internet or mobile service. - Proven ability to understand the impact of technical changes and articulate high-level technical solutions to address business problems. - Solid understanding of custom software development processes and engagement methodologies. - Ability to manage in an environment of ambiguity with diverse stakeholders. - Ability to build strong relationships and generate opportunities for repeat business. - Must be able to travel, up to 40-60%. - BS/BA Degree or equivalent experience. The anticipated hourly range for this position is $65 - $75. ## Skills ### Required - Adobe Experience Cloud - AEM - AEP - Project Management ### Nice to have - Microsoft Dynamics - Workfront - Project Management Professional - Agile - Certified ScrumMaster - PRINCE2 --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/dept/jobs/7397695?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)