# Senior Customer Success Manager- Public Sector

**Company**: GitLab
**Location**: Remote, US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $103,200-$174,600 USD
**Category**: Customer Success
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gitlab/jobs/8616005002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_204e3485-80f

## Description

As a Senior Customer Success Manager on our Public Sector team, you’ll help U.S. government and public sector organizations realize meaningful business outcomes with the GitLab DevSecOps platform.

You’ll turn pre-sales command plans into clear, actionable objectives, guide customers through their adoption journey, and enable them on common Git, CI/CD, and DevSecOps best practices so they can deliver secure software more efficiently.

Acting as a trusted liaison between your customers and GitLab Support, Product Management, Engineering, Sales, and Professional Services, you’ll own a portfolio of accounts and focus on increasing adoption, retention, growth, and overall satisfaction while staying current on GitLab product releases.

**What You’ll Do**

- Partner with Public Sector customers to translate pre-sales command plans and desired business outcomes into clear, actionable objectives.

- Guide customers on how to use the GitLab platform effectively, drawing on common best practices, DevSecOps principles, and typical Git workflows and branching strategies.

- Map and manage the customer journey, and coach customers on how to adopt new GitLab use cases over time.

- Act as the primary GitLab liaison for your customers, coordinating responses to questions, issues, and escalations by working closely with Support, Product Management, Sales, Professional Services, and other teams.

- Own a defined book of business with responsibility for driving adoption, retention, expansion, and overall customer satisfaction.

- Stay current on GitLab releases and help customers understand and apply new features to their environments and use cases.

- Use project management skills to plan, track, and deliver customer enablement and success initiatives across multiple stakeholders.

**What You’ll Bring**

- Eligibility as a United States Person (U.S. citizen, lawful permanent resident, refugee, or asylee), in line with government requirements for this role.

- Background in Customer Success or a similar customer-facing role with a track record of driving satisfaction, adoption, and retention.

- Experience partnering with customers to connect technical capabilities to business outcomes and define measurable objectives.

- Understanding of Git and common branching strategies, along with familiarity with the software development lifecycle and development pipelines.

- Knowledge of continuous integration, continuous deployment, and DevSecOps concepts and how customers apply them.

- Ability to manage a portfolio of customers of varying sizes in the public sector, balancing priorities across multiple stakeholders.

- Strong verbal, written, presentation, and organizational skills, with the ability to explain technical topics in clear, simple language.

- Demonstrated project management, analytical, and problem-solving skills, with openness to learning and applying transferable skills in new situations.

**How GitLab will support you**

- Benefits to support your health, finances, and well-being

- Flexible Paid Time Off

- Team Member Resource Groups

- Equity Compensation & Employee Stock Purchase Plan

- Growth and Development Fund

- Parental leave

- Home office support

## Skills

### Required
- Customer Success
- Git
- CI/CD
- DevSecOps
- Project Management
- Analytical skills
- Problem-solving skills

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gitlab/jobs/8616005002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)