# Senior Program Manager, Talent Development

**Company**: Twilio
**Location**: Remote - Canada
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $99,760-$124,700.00 CAN
**Category**: Human Resources
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/8332638?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_204183b3-0a5

## Description

We are seeking a Senior Program Manager, Talent Development to design and deliver high-impact talent development experiences for Twilions globally.

As a strategic thought partner and program lead for flagship development initiatives, you will be a key leader in the evaluation, design, and execution of learning content.

Responsibilities:

- Design, lead, and evolve high-visibility talent development programs that drive continuous growth and professional excellence for all Twilions globally.

- Act as a strategic advisor to HRBPs and senior leaders, establishing an organization-wide mandate to assess capability gaps and deploy targeted learning solutions globally.

- Own the end-to-end lifecycle of flagship development initiatives,from needs assessment and instructional design to global facilitation, impact measurement, and continuous iteration.

- Define and champion a global learning strategy, collaborating with stakeholders to systematically close critical skill gaps across all business units.

- Apply expert-level knowledge of modern learning science and AI-driven tools to architect scalable development experiences that resonate across a diverse, global workforce.

- Maximize global engagement and participation in talent development initiatives through compelling communications, recognition, and robust support for internal career mobility.

Qualifications:

- Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred.

- 10+ years in L&D, program design, and facilitation, with at least 7+ years in digital learning innovation.

- 2+ years of experience specifically applying AI in L&D and 4+ years in instructional design.

- Proven track record managing vendor partnerships and navigating the learning tech ecosystem.

- Strong experience with learning analytics, dashboards, and KPIs to drive data-informed decisions.

- Track record of leading cross-functional pilots from concept to scaled implementation in fast-paced environments.

- Executive presence with the ability to communicate project plans and development outcomes to cross-functional stakeholders.

- Experience managing vendor partnerships in the learning tech ecosystem.

- Comfort operating independently and making high-impact decisions in ambiguous environments.

- Willingness to travel for in-person training (approx. one trip per quarter).

- Proven ability to facilitate training sessions in an engaging, effective, and inclusive manner for diverse global audiences.

What We Offer:

- Competitive pay

- Generous time off

- Ample parental and wellness leave

- Healthcare

- Retirement savings program

- Estimated pay ranges: $99,760-$124,700.00 CAN

- Target Bonus Percentage 15%

## Skills

### Required
- L&D
- program design
- facilitation
- digital learning innovation
- AI
- instructional design
- learning analytics
- dashboards
- KPIs

### Nice to have
- advanced degree in Education
- Learning Sciences
- Educational Technology
- exceptional organizational and project management skills

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/8332638?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)