# Home Customer Service Advisor

**Company**: NEXT
**Location**: Doncaster, South Yorkshire
**Work arrangement**: onsite
**Job type**: part-time
**Salary**: £13.29 per hour
**Category**: Customer Service
**Industry**: Retail

**Apply**: https://ekeq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/job/78160?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/home-customer-service-advisor-20201a88-905/

## Description

We're searching for dedicated Customer Service Advisors to join our Home department team at NEXT Online in Doncaster.

As a Home Customer Service Advisor, you will handle furniture queries and escalations, providing dependable resolutions that ensure customers feel supported from start to finish.

**Responsibilities**

- Manage a variety of customer inquiries, from product questions to after-sales support.

- Resolve issues promptly and effectively, ensuring every query concludes with a positive resolution.

- Think constructively on your feet to turn challenging situations into great customer experiences.

**Requirements**

- Customer-First Focus: A thoughtful approach to understanding customer needs and finding fair resolutions.

- Clear Communication: Professional, open, and engaging verbal and written skills.

- Problem-Solving & Initiative: A calm, proactive approach under pressure, managing cases through to complete resolution.

- Team Collaboration: Readiness to share insights and work closely with colleagues.

- Digital Skills: Confidence navigating computer systems and digital communication tools.

**Benefits**

- 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)

- Quarterly bonuses

- Free parking on Next authorised sites

- Early VIP access to sale stock

- Access to fantastic discounts at our Staff Shops

- 10% off most partner brands & up to 15% off Branded Beauty

- Restaurants with great food at amazing prices

- Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform

- Access a digital GP and other free health and wellbeing services

- Sharesave scheme

- Financial Wellbeing - Save, track and enhance your financial wellbeing

- Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store

- Support Networks - Access to Network Groups to empower and celebrate each other

- Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- customer service
- communication
- problem-solving
- team collaboration
- digital skills

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Source: [Apply at ekeq.fa.em2.oraclecloud.com](https://ekeq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/job/78160?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)