# Customer Success Manager

**Company**: Salesforce
**Location**: Tokyo, Japan
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Japan---Tokyo/Customer-Success-Manager--Technical-_JR308823?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_200941f5-ad0

## Description

We are seeking a Customer Success Manager (CSM) to join our team in Tokyo, Japan.

As a CSM, you will leverage deep business, industry, and product knowledge to partner with customers and accelerate their business value, maximizing their return on investment in Salesforce.

**Responsibilities**

- Understand customer goals and propose solutions using Salesforce's customer success methodology

- Evangelize Salesforce's capabilities across all clouds

- Provide best practices for organizational strategy, governance, and change management

- Identify and mitigate risks that could hinder customers' business objectives

- Build and foster executive-level relationships with customers

**Technical CSM Responsibilities**

- Provide practical product knowledge to customers

- Offer technical insights to enable customers to maximize technology utilization

**Industry CSM Responsibilities**

- Develop and execute adoption plans to ensure customers achieve their goals

- Deliver value and innovation to customers

**Requirements**

- 6+ years of experience in customer success, technology consulting, enterprise architecture, or technology solution development

- Passion, trust, and adaptability

- Strong communication and consulting skills

**Preferred Skills**

- Deep knowledge of specific clouds

- Experience as a trusted advisor

- Ability to communicate effectively with C-level executives

- Understanding of Salesforce products and platforms

- Technical and business concept comprehension skills

- Experience with business processes, AI, and machine learning

- Fluency in Japanese and basic English reading and writing skills

## Skills

### Required
- Customer Success
- Salesforce
- Business Strategy
- Change Management
- Risk Management
- Executive Relationship Building
- Japanese

### Nice to have
- Cloud Computing
- AI
- Machine Learning
- Integration
- Automation
- API Connection
- Middleware
- Infrastructure

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Japan---Tokyo/Customer-Success-Manager--Technical-_JR308823?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)