# Services Practices Director

**Company**: Salesforce
**Location**: Singapore, Singapore
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Singapore---Singapore/Director--Technical-Consulting_JR361121?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/services-practices-director-1ff12c79-6c0/

## Description

Salesforce is seeking a Services Practices Director to join our Professional Services team within the Customer Success Group (CSG). As a Services Practices Director, you will lead a team of high-performing architects in ASEAN, support account partners with services pre-sales, and manage key customers for accounts in emerging cloud space.

Responsibilities:

- Lead a team of high-performing architects in ASEAN

- Support account partners with services pre-sales by performing scoping, estimations, proposals, demos, etc.

- Manage key customers for accounts in emerging cloud space

- Manage the booking support number for emerging clouds in ASEAN

- Ensure scalable and standard methodology solutions to meet and exceed customer needs

- Guide the evaluation of business and technical requirements

- Build relationships with key collaborators and team members

- Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team

- Align with project and engagement managers to support planning and implementation in close collaboration with the customer

- Review and guide project vision and direction, implementation approach, and key artifacts

- Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management

- Where required, hands-on application configuration to meet customer needs

- Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence

- Fuel our internal growth by identifying, leading, or contributing to internal pivotal initiatives, such as innovations, building up a strategic brand, and nurture teammates' skills by sharing knowledge

- Where required, support pre-sales activities to position Salesforce Services

- Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities

Requirements:

- Experience with Salesforce Platform and any of the following clouds: D360, Tableau, Consumer Goods Cloud, B2B or B2C Commerce Cloud, Loyalty Cloud, or Revenue Cloud

- Demonstrated ability to rapidly learn new technologies and Salesforce Clouds, and quickly ramp up to lead implementation and advisory engagements with confidence

- Hands-on technical consulting and solution implementation experience for a major software domain (e.g., CRM, ERP, HR) as well as coding experience in object-oriented languages

- Ability to analyze, design, and optimize business processes via technology and integration

- Experience in guiding customers and project members in rationalizing and deploying emerging technology for business use cases

- Work independently and as part of a distributed team and a willingness to take ownership of problems

- Rapidly learn new technologies as well as strong presentation, communication, and facilitation skills

- Available to travel regionally depending on customer needs

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## Skills

### Required
- Salesforce Platform
- D360
- Tableau
- Consumer Goods Cloud
- B2B Commerce Cloud
- B2C Commerce Cloud
- Loyalty Cloud
- Revenue Cloud
- CRM
- ERP
- HR

### Nice to have
- Web Services
- Data Modeling
- Enterprise application integration
- ESBs
- ETL tools

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Singapore---Singapore/Director--Technical-Consulting_JR361121?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)