# Account Manager, Enterprise

**Company**: Airwallex
**Location**: Tel Aviv
**Work arrangement**: onsite
**Experience**: senior
**Job type**: Full time
**Category**: Sales
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/airwallex/2615369b-738c-4bf1-955e-70f6772c12f3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1fdbd1a0-eb3

## Description

## About the Role

As an Account Manager on the Enterprise team at Airwallex, you will manage a portfolio of strategic enterprise customers and help them maximise the value they get from Airwallex.

## Responsibilities

- Grow gross profit from existing customer accounts, manage operational success and pursue upsell and cross-sell opportunities across Airwallex's product suite

- Build and execute strategic account plans, including customer objectives, stakeholder maps, risks, renewal plans and 12- to 18-month growth opportunities

- Lead renewals, commercial negotiations and expansion opportunities, using data and customer insight to improve retention and drive net revenue retention

- Build trusted relationships with senior customer stakeholders and run effective business reviews that demonstrate value, address risks and align on future priorities

- Project manage complex customer initiatives across several technical and non-technical domains, coordinating Sales, Product, Solutions Engineering, Operations, KYC and Onboarding, Legal and Customer Success

- Be proactive in identifying and solving client challenges before they become risks

- Maintain accurate CRM records, opportunity tracking and forecasts, and report weekly and monthly performance against KPIs, metrics and targets

- Ensure the best possible customer experience throughout onboarding and beyond

## Requirements

- Fluent written and spoken English and Hebrew

- 5 to 6 years of experience managing complex technology sales or account management, from small to enterprise accounts

- A proven track record of retaining and growing existing accounts through renewals, upsell, cross-sell or other expansion motions

- Experience managing multi-stakeholder customer relationships, including engagement with senior commercial, finance, operations, product or technology leaders

- Strong commercial, communication and negotiation skills, with the ability to simplify complex topics for others and build trusted relationships internally and externally

- Experience working cross-functionally to resolve customer issues, manage escalations and deliver complex onboarding, implementation or post-go-live initiatives

- Technically minded, with prior experience in API sales or account management for a similar organisation

- Strong data analysis skills, with the ability to draw insight from account and performance data to inform decisions

## Skills

### Required
- account management
- commercial skills
- communication skills
- negotiation skills
- data analysis
- API sales

### Nice to have
- fintech
- payments
- financial services
- B2B SaaS
- strategic account planning
- QBRs
- executive business reviews
- C-level stakeholders

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/airwallex/2615369b-738c-4bf1-955e-70f6772c12f3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)