# Work Flow Information Analyst

**Company**: NEXT
**Location**: Pontefract, West Yorkshire
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: £13.33ph + applicable shift premiums
**Category**: Operations
**Industry**: Retail

**Apply**: https://ekeq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/job/77973?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/work-flow-information-analyst-1fd80070-249/

## Description

We are seeking a data-driven, confident decision-maker to join our Service Improvement team as a Work Flow Information Analyst. You will be responsible for providing senior stakeholders with regular and ad hoc reports, analysing service performance, and producing insights to improve operations across the business.

**Responsibilities:**

- Create reports for service-related metrics and hold weekly conversations with stakeholders

- Address ad hoc queries related to service and ensure solutions are found

- Review and report on team member error rates

- Compile the weekly service pack, consisting of service levels across all departments and highlighting improvement opportunities

- Automate tasks through formulas, queries, or scripts to reduce repetitive manual tasks

- Provide senior stakeholders with data and analytical insights to support key decisions

- Engage with stakeholders and build strong working relationships

- Maintain knowledge of management policies for warehouse operatives

- Strengthen analysis and reporting of current service data

- Create Service Snapshot dashboard reports for each team on site

- Support managers with ad hoc data requirements

**Requirements:**

- Ability to plan and prioritise workload, working to tight timescales

- Ability to work independently or as part of a team

- Good personal time management skills

- Critical analysis and recommendation skills

- Technical skills and expertise working with datasets

- Advanced knowledge of Excel or Google Sheets

- Previous Business Intelligence and data analysis experience

- Strong data visualisation skills

- Great work ethic and positive attitude

- Use of Business Intelligence packages and software

- Calm under pressure and ability to work to short deadlines

- Proactive identification of opportunities for innovation

- Focus on continuous learning and growth

**Benefits:**

- Sharesave scheme

- 25% off most NEXT, MADE, Lipsy, Gap, and Victoria's Secret products

- Generous bonus scheme

- Restaurants with great food at amazing prices

- Access to fantastic discounts at Staff Shops

- Free on-site parking

- 10% off most partner brands and up to 15% off Branded Beauty

- Hot deals and exclusive offers from over 3,500 retailers

- Financial Wellbeing support

- Apprenticeship opportunities

- Support Networks

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- data analysis
- Business Intelligence
- Excel
- Google Sheets
- SQL
- data visualisation
- Microsoft Power BI
- Tableau

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Source: [Apply at ekeq.fa.em2.oraclecloud.com](https://ekeq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3001/job/77973?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)