# Senior Consultant, Member Experience **Company**: Qualtrics **Location**: United States (Remote) **Work arrangement**: remote **Experience**: senior **Job type**: full-time **Salary**: $126,000-$153,000 USD **Category**: Consulting **Industry**: Healthcare **Apply**: https://job-boards.greenhouse.io/qualtrics/jobs/8279222?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/senior-consultant-member-experience-1fd2ef50-3d0/ ## Description At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. As a Senior Consultant in Member Experience, you will serve as a trusted advisor bringing health plans and healthcare providers together. In this role, you will be at the forefront of a major industry shift: bridging the traditional divide between payers and providers to improve the end-to-end patient and member journey. ## Responsibilities - Payer-Provider Bridge Builder: Understands the operational realities of both health plans and medical provider groups; builds genuine collaboration and trust across executive leaders, physician groups, and clinical staff. - Continuous Improvement Driver: Skilled in applying structured problem-solving and quality improvement frameworks (e.g., Plan-Do-Study-Act / PDSA cycles) to uncover root causes and build sustainable operational workflows. - Coach & Facilitator: Comfortably engages and trains diverse audiences,from executive roundtables and town halls to clinic managers and frontline teams,through interactive virtual sessions and hands-on onsite workshops. - Data-to-Action Interpreter: Adept at reading and interpreting complex performance metrics (CAHPS, HEDIS, HOS, Star Ratings) and translating them into clear, practical roadmaps without getting lost in technical reporting. - Adaptable & Client-Centric: Thrives in a dynamic consulting environment, easily shifting between strategic advisory, remote delivery, and onsite client facilitation across diverse regions. ## Growth Opportunities - Expand Scope of Influence: Broaden your reach beyond a single health system or payer to guide dozens of medical groups and major regional/national health plans across the country. - Lead Cutting-Edge Transformation: Be an active driver in one of healthcare’s most critical evolutions,uniting health plans and provider networks into collaborative care partners. - Hone Executive Advisory & Facilitation: Deepen your expertise in leading high-stakes client engagements, executive coaching, office hours, and collaborative exchange programs. - Deepen Quality & Regulatory Expertise: Strengthen your mastery of modern healthcare quality programs, value-based care models, Medicare Advantage Star Ratings, Medicaid, and Commercial lines of business. ## Tasks - Bridge Health Plans & Provider Networks: Collaborate with health plan liaison teams and medical practices to align on shared quality goals, improve communications, and strengthen provider-payer relationships. - Drive Direct Performance Improvement: Partner with provider practices and clinical groups to lead operational improvement initiatives, utilizing methodologies such as Plan-Do-Study-Act (PDSA) to enhance patient and member interactions. - Facilitate Training & Coaching: Deliver impactful virtual and onsite workshops, town halls, office hours, and coaching sessions through collaborative initiatives (such as our HX Exchange program). - Interpret Performance & Survey Metrics: Analyze and interpret CAHPS, HEDIS, HOS, and Star Ratings data alongside operational metrics to identify performance gaps and track measurable progress. - Manage End-to-End Client Engagements: Lead client project scopes, stakeholder alignment, and delivery timelines, ensuring initiatives translate into sustainable, measurable outcomes. ## Requirements - Experience: 5+ years of relevant experience in healthcare operations, performance improvement, provider relations, or health plan operations. - Provider Operations Background: Strong background working directly within healthcare provider settings (e.g., as a Practice Manager, Practice Director, Clinic Operations Lead, or Provider Relations Specialist) with direct insight into clinic workflows and clinical staff engagement. - Dual Payer/Provider Experience (Strong Plus): Exposure to both health plan/payer operations (e.g., Medicare Advantage, Commercial, or Medicaid) and provider environments is highly preferred. - Quality & Survey Frameworks: Practical familiarity with healthcare quality metrics and survey frameworks, including CAHPS, HCAHPS, HEDIS, HOS, Patient Experience (PX), and Value-Based Care programs. - Core Tool Proficiency: Strong proficiency in Microsoft Office (PowerPoint, Excel, Word), with the demonstrated ability to review, interpret, and present data-driven insights effectively. - Education: Bachelor’s degree required; Master’s degree preferred. - Travel Flexibility: Ability and willingness to travel nationwide based on client needs (travel is client-dependent and can range from remote periods up to 75% travel during onsite engagements.). For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - Microsoft Office - Plan-Do-Study-Act - PDSA - CAHPS - HEDIS - HOS - Star Ratings - Value-Based Care ### Nice to have - Dual Payer/Provider Experience - Master’s degree --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/qualtrics/jobs/8279222?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)