# Client Manager

**Company**: Cigna Healthcare
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Kuala-Lumpur-Malaysia/Senior-Client-Manager--IGO---Cigna-Healthcare_26011129?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1f94468f-fa0

## Description

Cigna Healthcare is seeking a Client Manager to join their team. This client management role within IOH involves managing a portfolio of European-headquartered Intergovernmental Organizations clients. The successful candidate will be responsible for building strong stakeholder relationships, managing accounts end-to-end, and supporting complex clients.

**Responsibilities:**

- Be the primary point of contact and person of trust for clients

- Monitor swift implementation of new clients/services

- Build client intimacy and maintain excellent working relationships with key stakeholders

- Provide consultative guidance to clients

- Maximize client retention by negotiating contract renewals at sustainable rates

- Learn and self-develop continuously through trainings and other learning opportunities

- Participate actively in various internal projects

- Pro-actively identify and pursue up- and cross-sell opportunities

- Align the company's service proposition to the client's needs while ensuring operational efficiency

- Coordinate complaint and problem resolution with other departments

**Requirements:**

- Previous experience in Sales and/or Account Management, preferably within Employee Benefits, Financial Services or Consulting

- Affinity with collation of data and statistical analysis

- Ability to translate data into actionable insights

- Strong knowledge of English

**Skills & Competencies:**

- At least 7 years of relevant experience in sales, business development or client management within an insurance industry, broker or consultancy

- Excellent communication and presentation skills

- Autonomous, strong organisational skills

- Flexible and resilient under pressure

- Empathic, honest, sincere and authentic

- Sociable and professional in contact with different stakeholders

- Team player with a sense of responsibility and ownership

- Appreciation and respect for different perspectives and cultures

**Benefits:**

- Competitive salary

- Multicultural and hybrid working environment

- Private Medical Insurance

- Employee Wellbeing Benefits

- Educational Development Program

## Skills

### Required
- Account Management
- Sales
- Data Analysis
- English

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Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Kuala-Lumpur-Malaysia/Senior-Client-Manager--IGO---Cigna-Healthcare_26011129?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)