# Helpdesk Support Specialist

**Company**: TransPerfect
**Location**: San Juan, PR
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/US-San-Juan-PR/Helpdesk-Support-Specialist_R2024-239492?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1f808db7-7d3

## Description

TransPerfect is seeking an energetic individual to work full-time in our San Juan office as a Helpdesk Support Specialist. This role requires 5+ years of experience in providing IT services, installing and supporting hardware and software, responding to support requests, and performing analysis, diagnosis, and resolution of desktop hardware and software problems.

**Responsibilities:**

- Providing exceptional IT services to TransPerfect employees

- Installing and supporting Windows and Mac-based hardware and software

- Responding to support requests on a daily basis

- Performing analysis, diagnosis, and resolution of desktop hardware and software problems

- Documenting and maintaining an inventory of all computing equipment

- Provides assistance and training to other Helpdesk staff in solving more complex user problems

- Build and deploy new desktops and laptops

- May assist in coordinating Helpdesk staff activities related to larger projects

- Assists IT management in identifying and developing solutions to emerging issues

**Requirements:**

- Minimum Bachelor's degree

- Five years of progressively responsible experience performing Helpdesk tasks and functions

- Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 / Windows 11)

- Knowledge of Mac OS X

- Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, MS Teams

- Knowledge of basic networking and connectivity – DHCP, DNS, Cabling

- Knowledge of Virus and Spyware removal techniques

- Working knowledge of a past Helpdesk/Support Ticketing system

- Experience with Microsoft Active Directory

- Ability to image and deploy Windows desktops and laptops

- Ability to quickly diagnose and fix problems

- Ability to open a computer and replace defective components

- Exceptional written, oral, and interpersonal communication skills

- Exceptional customer service orientation

- Must be detail-oriented

**Benefits:**

- Comprehensive benefits package including medical, dental, and vision insurance

- 401k matching

- Membership to child-care providers

- Other TransPerks

- Birthday off

## Skills

### Required
- Microsoft Windows
- Mac OS X
- Microsoft Office
- Networking
- Virus and Spyware removal
- Helpdesk/Support Ticketing system
- Microsoft Active Directory

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Source: [Apply at transperfect.wd5.myworkdayjobs.com](https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/US-San-Juan-PR/Helpdesk-Support-Specialist_R2024-239492?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)