# Data Analyst, Integrations

**Company**: Pave
**Location**: Salt Lake City, UT
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: contract
**Salary**: $91,000 Base + Equity
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/paveakatroveinformationtechnologies/jobs/4731628005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1f7a48a7-4ee

## Description

## Job Summary

You will join the Product Support Team at Pave as a Data Analyst, Integrations. Your role will involve supporting the growing global customer base by ensuring they understand and derive value from Pave's products.

## Responsibilities

- Provide hands-on support to customers for their ongoing happiness

- Work within the application and on backend integrations to identify and resolve customer issues

- Approach customers with empathy to ensure they feel heard and confident in issue resolution

- Conduct root-cause analysis with Engineering teams

- Ensure timely responses to customer inquiries and hand off unresolved issues to other team members

- Help document enablement materials for customers to self-serve

- Collaborate with Customer Success Engineering, Account Executives, and Account Management teams to maintain high customer satisfaction

- Prioritize and manage simultaneous cases efficiently

- Think critically and solve problems to resolve customer issues quickly

- Become an expert on Pave's products

## Requirements

- 2+ years of experience in a customer-facing role

- Bachelor’s Degree in Information Systems, Engineering, Business/Finance, or equivalent experience

- Superior communication, organizational, and time-management skills

- Experience troubleshooting with stack traces and log files

- Experience with HTML, CSS, SQL, TypeScript, and/or API integrations

- Creative problem-solving skills

- Innovative thinker with a collaborative mindset

- Results-oriented with a track record of meeting or exceeding targets

- Resilient under pressure with the ability to manage multiple issues simultaneously

- Technical curiosity and willingness to continuously learn new tools and technologies

## Compensation and Benefits

- Targeted cash compensation for this role: P2: $91,000 Base + Equity

- Comprehensive medical, dental, and vision coverage

- Flexible PTO and the freedom to work from anywhere in the world for up to a month

- Lunch and dinner stipends plus fully stocked kitchens

- Quarterly education stipend

- Robust parental leave

- Commuter stipend

## Skills

### Required
- HTML
- CSS
- SQL
- TypeScript
- API integrations
- troubleshooting

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/paveakatroveinformationtechnologies/jobs/4731628005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)