# Sustainment Project Manager (R5302) **Company**: Shield AI **Location**: Dallas, Texas **Work arrangement**: onsite **Experience**: senior **Job type**: full-time **Salary**: USD 150,000-220,000 per-year-salary **Category**: Engineering **Industry**: Technology **Apply**: https://jobs.lever.co/shieldai/e167f766-ab0c-4ab4-b037-684fb5f8d287?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_1f66454d-746 ## Description The Sustainment Project Manager is a senior individual contributor responsible for driving execution discipline across V-BAT sustainment activities. This role owns the operating rhythm, escalation mechanisms, and cross-functional execution framework required to move technical escalations, corrective actions, configuration actions, obsolescence actions, service actions, and customer-impacting sustainment priorities to closure. Responsibilities: - Own and maintain the V-BAT sustainment action tracker, ensuring actions, owners, due dates, blockers, decisions, and status are accurate and current. - Drive the weekly sustainment review rhythm, including agenda management, action follow-up, decision tracking, and escalation preparation. - Lead sustainment escalation reviews for aging, blocked, customer-impacting, or fleet-readiness-impacting issues. - Coordinate across Fleet Support, Sustainment Engineering, Product Engineering, Quality, Manufacturing, Supply Chain, Customer Success, and Operations to align ownership, priority, and execution path. - Maintain clear visibility into top customer-impacting and fleet-impacting sustainment issues. - Drive progress on corrective actions, obsolescence actions, configuration changes, maintenance releases, service actions, and field support actions. - Ensure major sustainment actions have assigned owners, committed dates, defined next steps, and clear closure criteria. - Identify risks, blockers, dependencies, and resource constraints that may delay sustainment execution or impact customer support. - Escalate blocked or aging actions with clear recommendations, decision needs, and impact statements. - Support maintenance release coordination, release readiness reviews, and field rollout planning. - Partner with technical teams to ensure configuration changes, service actions, and corrective actions are coordinated with appropriate stakeholders before field execution. - Prepare leadership updates on sustainment status, priority risks, customer impacts, aging actions, and execution health. - Translate complex technical and operational issues into clear action plans, decision points, and executive-level summaries. - Improve sustainment operating mechanisms, trackers, review formats, escalation paths, and reporting structure as the sustainment function scales. - Drive accountability without direct authority by aligning stakeholders around priorities, timelines, and customer or fleet impact. Required qualifications: - 6+ years of experience in technical project management, technical program management, engineering operations, sustainment, aviation operations, manufacturing operations, product support, or complex hardware execution. - Demonstrated experience driving cross-functional technical work across engineering, quality, manufacturing, supply chain, operations, customer support, or field support teams. - Experience managing or coordinating corrective actions, configuration changes, obsolescence actions, service actions, production issues, field issues, or fleet-impacting sustainment actions. - Strong technical fluency with hardware products, engineering change processes, configuration management, root cause/corrective action processes, manufacturing processes, aviation maintenance, or fielded system support. - Proven ability to build and manage action trackers, escalation mechanisms, risk registers, dependency maps, decision logs, and leadership reporting. - Strong ability to identify blockers, drive accountability, escalate risks, and maintain execution cadence without direct authority over functional teams. - Experience supporting customer-impacting technical issues in a high-reliability hardware, aerospace, defense, robotics, aviation, manufacturing, or similarly complex operational environment. - Ability to communicate clearly with both technical and non-technical stakeholders, including engineers, operators, support teams, manufacturing teams, quality teams, and senior leaders. - Strong written communication skills, including the ability to convert technical details into concise status updates, risk summaries, decision requests, and executive briefings. - Ability to operate independently in ambiguous, fast-moving environments and impose structure where processes are immature, evolving, or cross-functionally complex. - Strong judgment in prioritizing issues based on customer impact, fleet readiness, operational risk, technical severity, and execution urgency. Preferred qualifications: - Experience with UAS, aviation sustainment, aerospace manufacturing, defense programs, fielded hardware systems, or deployed technical products. - Familiarity with MRB, FRACAS, RCCA, ECO/ECR processes, configuration management, fleet readiness, service bulletins, maintenance releases, or field retrofit execution. - Experience working with deployed systems, field operations, customer support teams, military customers, or defense end users. - Experience supporting sustainment, reliability, maintainability, or lifecycle support for complex electromechanical systems. - Experience working in a startup, high-growth, defense technology, aerospace, or advanced manufacturing environment. - PMP, Lean Six Sigma, APICS, aviation maintenance, engineering operations, or related certification preferred but not required. ## Skills ### Required - technical project management - engineering operations - sustainment - aviation operations - manufacturing operations - product support - complex hardware execution - cross-functional technical work - corrective actions - configuration changes - obsolescence actions - service actions - production issues - field issues - fleet-impacting sustainment actions - hardware products - engineering change processes - configuration management - root cause/corrective action processes - manufacturing processes - aviation maintenance - fielded system support - action trackers - escalation mechanisms - risk registers - dependency maps - decision logs - leadership reporting - blocker identification - accountability - risk escalation - execution cadence - customer-impacting technical issues - high-reliability hardware - aerospace - defense - robotics - aviation - manufacturing - complex operational environment - clear communication - written communication - ambiguous environments - prioritization ### Nice to have - UAS - aviation sustainment - aerospace manufacturing - defense programs - fielded hardware systems - deployed technical products - MRB - FRACAS - RCCA - ECO/ECR processes - fleet readiness - service bulletins - maintenance releases - field retrofit execution - deployed systems - field operations - customer support teams - military customers - defense end users - reliability - maintainability - lifecycle support - complex electromechanical systems - startup - high-growth - defense technology - advanced manufacturing - PMP - Lean Six Sigma - APICS --- Source: [Apply at jobs.lever.co](https://jobs.lever.co/shieldai/e167f766-ab0c-4ab4-b037-684fb5f8d287?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)