# IT Executive

**Company**: Grab
**Location**: Bangkok
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Grab/744000156227489-it-executive?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1f499a55-17a

## Description

Grab is Southeast Asia's leading superapp, providing various services such as food delivery, financial management, and transportation.

The IT Executive / EUC Specialist is responsible for managing defined end-user computing (EUC) operational outcomes and improving workplace technology experiences for Grabbers.

The Critical Tasks You Will Perform:

- Manage daily EUC operational outcomes for the assigned site or country scope, ensuring reliable support quality, and smooth end-user experience.

- Partner with managed service vendors to review escalations, track service performance, and ensure timely preventive and corrective actions are carried out.

- Develop SOPs, user guides, operational records, and knowledge-base materials to improve service consistency and scalability.

- Work with other GTS teams and partners to resolve issues and represent end-user operational needs in service or product discussions.

- Support governance, audit, and compliance activities by ensuring controls, operational practices, and asset data are accurate, traceable, and up to date.

- Use modern tools, automation, reporting, and AI-enabled assistants responsibly to improve troubleshooting, documentation quality, reporting efficiency, and operational productivity.

- Lead small to medium operational improvement projects, including asset lifecycle accuracy, onboarding and offboarding readiness, endpoint compliance, self-service enablement, and process standardisation.

QUALIFICATIONS: What Essential Skills You Will Need:

- At least 3 years of experience in IT operations, end-user computing, workplace technology, service desk, or a related technology function.

- Own and deliver scoped operational workstreams, tasks, or projects with minimal supervision.

- Demonstrated analytical and problem-solving skills, with the ability to translate operational data and user feedback into practical improvements.

- Experience with IT service management, asset management, endpoint or workplace tooling, or cloud productivity environments.

- Ability to work effectively in a fast-paced environment while maintaining service quality and accuracy.

- Exhibit digital and AI proficiency by leveraging automation, data analytics, or AI-driven resources to enhance output quality and operational speed, all while maintaining strict standards for security, data privacy, and precision.

ADDITIONAL INFORMATION: Life at Grab:

- Term Life Insurance and comprehensive Medical Insurance.

- GrabFlex, create a benefits package that suits your needs and aspirations.

- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.

- Confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

- Balancing personal commitments and life's demands are made easier with FlexWork arrangements such as differentiated hours.

## Skills

### Required
- IT operations
- end-user computing
- workplace technology
- service desk
- IT service management
- asset management
- endpoint or workplace tooling
- cloud productivity environments
- analytical and problem-solving skills
- automation
- data analytics
- AI-driven resources

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Grab/744000156227489-it-executive?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)