# Residential HVAC Service Technician

**Company**: Auchinachie Services
**Location**: Binghamton, NY
**Work arrangement**: onsite
**Job type**: Full-time
**Salary**: USD 20-40 per-hour-wage
**Category**: Skilled Trades
**Industry**: Other

**Apply**: https://jobs.lever.co/sila/8b750922-1e75-4cf6-a13b-810d5d7e52d6?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1f2fd64f-b94

## Description

Auchinachie Services, a Sila Services Company, is seeking experienced Residential HVAC Service Technicians to join our team in Binghamton, NY. As a Residential HVAC Service Technician, you will play a crucial role in maintaining and servicing HVAC systems for our residential clients. Your technical expertise, commitment to excellence, and customer-focused approach will contribute to our mission of providing unparalleled comfort and energy efficiency to our customers' homes.

We offer a competitive salary of USD 20-40 per hour, plus a comprehensive benefits package, including:

- Company vehicle, gas card, cell phone, and tablet

- 401(k) with Company Match

- High-quality, Affordable Medical, Dental, and Vision Insurance

- Health Savings Account with company contributions

- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance

- Paid Holidays

- Paid Time Off (PTO)

- Parental Leave

- Tuition reimbursement

- Special deals/Discounts on a variety of services and entertainment

- Tool account

- Safety shoe reimbursement

- Family & friends discounts on services

- Yearly Performance Reviews

Key Performance Indicators (KPIs) for Residential HVAC Service Technician:

- Customer Satisfaction: Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations.

- First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.

- Response Time: Respond to service requests within Auchinachie's defined time frame.

- Service Revenue Generation: Diagnose and troubleshoot HVAC equipment issues, recommending appropriate solutions and discussing options with customers.

- Service Agreement Enrollment: Successfully enroll customers in Auchinachie’s service agreements, promoting long-term customer relationships and recurring revenue.

- Productivity and Utilization: Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.

- Technical Excellence: Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency.

- Inventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses.

- Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines.

- Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.

- Team Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed.

- Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers.

- Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.

## Skills

### Required
- HVAC system maintenance
- customer service
- technical expertise

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/sila/8b750922-1e75-4cf6-a13b-810d5d7e52d6?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)