# Sr. Manager, Customer Success

**Company**: Dialpad
**Location**: Tokyo, Japan
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Customer Success
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/dialpad/jobs/8497412002
**Canonical**: https://yubhub.co/jobs/job_1f1ff488-ac0

## Description

As the Sr. Manager of Customer Success at Dialpad, you will lead a team of Customer Success Managers supporting our customers across Japan and the rest of APAC. You will be responsible for driving customer outcomes, accelerating product adoption, and building long-term partnerships that fuel retention and expansion.

This role requires a strong blend of leadership, commercial acumen, and customer-centric thinking in a high-growth SaaS environment. You will serve as a key voice of the customer within Dialpad, partnering cross-functionally to ensure our solutions meet the evolving needs of the Japanese market.

Key responsibilities include:

- Building, managing, and mentoring a high-performing team of Customer Success Managers across Japan and APAC

- Acting as the executive leader responsible for customer satisfaction and retention, building and maintaining strong relationships with key stakeholders across customer organizations

- Partnering with customers to understand their business goals and drive measurable outcomes, identifying and executing on opportunities for expansion and increased adoption

- Collaborating with Sales, Marketing, Product, and Engineering teams to deliver a seamless customer experience and influence product direction based on market feedback

You will be a key driver of customer success, working closely with customers to maximize the value of the Dialpad platform and proactively identifying opportunities to expand use cases and deepen engagement.

If you're a results-driven leader with a passion for customer success, we'd love to hear from you!

## Skills

### Required
- Customer Success
- Account Management
- Leadership
- Commercial Acumen
- Customer-Centric Thinking
- SaaS
- CRM
- Gainsight
- Zendesk

### Nice to have
- Telecommunications
- Business-Level Fluency in Japanese and English