# Customer Renewal Advisor

**Company**: Howden
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: permanent
**Category**: Customer Service
**Industry**: Insurance

**Apply**: https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Cheltenham---St-James-House/Customer-Service-Advisor---Commercial---Schemes_R0018914-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1f175e79-013

## Description

Howden is a global insurance group with employee ownership at its heart. They are looking for a Customer Renewal Advisor to join their Commercial Schemes - Landlords team.

The successful candidate will handle customer enquiries, process policy administration, and deliver excellent customer service. This role is highly phone-based, so confidence speaking with customers and managing a high volume of calls is essential.

Responsibilities:

- Handle customer enquiries by phone and email in a professional manner

- Manage a high volume of incoming calls and provide excellent customer service

- Process policy documentation and customer requests accurately

- Update and maintain customer records and systems

- Process payments in line with company procedures

- Prioritise workloads to meet service standards and deadlines

- Escalate complex queries when required

- Participate in team meetings and training sessions

Requirements:

- Minimum 12 months' customer service experience

- Previous administration experience

- Comfortable working in a telephone-based environment

- Experience handling high volumes of customer enquiries

- Excellent communication and customer service skills

- Strong attention to detail and accuracy

- Good administration and data entry skills

- Ability to work efficiently and prioritise workload

- Good literacy and numeracy skills

- 5 GCSEs (or equivalent), including Maths and English

What Howden offers:

- A career that you define

- Supportive team with full training provided

- Reasonable adjustments to ensure the position aligns well with your needs

## Skills

### Required
- customer service
- administration
- communication
- data entry
- time management

### Nice to have
- insurance experience

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Source: [Apply at hyperiongrp.wd3.myworkdayjobs.com](https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Cheltenham---St-James-House/Customer-Service-Advisor---Commercial---Schemes_R0018914-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)