# Customer Solution Center Graduate

**Company**: Hewlett Packard Enterprise
**Location**: Sydney, New South Wales
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Sydney-New-South-Wales-Australia/Customer-Solution-Center-Graduate_1213541-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1f09fd42-174

## Description

We are seeking a Customer Solution Center Graduate to join our team. As a graduate, you will work on average 2 days per week from an HPE office. Our Customer Solution Centers provide remote service, customer access, pre-sales, post-sales, and service delivery. The technical teams focus on solving business systems and applications problems for customers, onsite engineering personnel, and Authorized Service Providers.

**Your Key Responsibilities:**

- Resolve technical issues (hardware and software) from incoming internal or external businesses and end-users.

- Respond to service, product, technical, and customer-relations questions.

- Resolve incoming internal or external businesses and end-user problems via telephone and e-support.

- Articulate case summaries, resolutions, and add to Knowledge Management System (KMS).

- Proactively assist customers to avoid or reduce problem occurrence.

- Engage team members for support as required.

- First point of contact for phone calls and emails from customers.

- Respond to automated detected events from HPE monitoring systems.

- Enter incident details and progress of incident resolution into HPE Incident tracking system.

- Perform diagnostics on IT infrastructure.

- Undertake troubleshooting activities.

- Identify customer-sensitive situations and instigate management escalation.

- Ensure correct recording of incident and resolution details.

- Maintain high customer satisfaction.

- Maintain a thorough understanding of ITIL best practice.

**Education and Experience Required:**

- Bachelor's degree preferred or Diploma degree holder. Completion in 2025 / 2026

**Role Start Date:**

- February 2027

**About You:**

- Broad knowledge and passion for the IT industry

- Excellent verbal and written communication skills

- Technical troubleshooting skills

- Excellent analytical and problem-solving skills

- Software and hardware knowledge of computing, storage, and peripheral devices

- Proficiency with case management databases and tools

- Superior customer service skills

- Phone and remote support experience

**What We Can Offer You:**

- Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing

- Investment in your career with programs to help you reach your goals

- Unconditional inclusion and celebration of individual uniqueness

## Skills

### Required
- ITIL
- technical troubleshooting
- analytical and problem-solving skills
- customer service
- case management databases

### Nice to have
- E-support experience
- proficiency with case management databases and tools

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Sydney-New-South-Wales-Australia/Customer-Solution-Center-Graduate_1213541-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)