# Workforce Absence Team Lead Sr

**Company**: Sedgwick
**Experience**: senior
**Job type**: full-time
**Salary**: $73,000.00 - $86,000.00 USD Annual
**Category**: Insurance
**Industry**: Insurance

**Apply**: https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/West-Hills-CA/Workforce-Absence-Team-Lead-Sr_R78197?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1f089e82-43c

## Description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.

As a Workforce Absence Team Lead Sr, you will oversee the daily operations of examiners and technical staff managing claims across multiple client programs. This role requires strong client-facing capabilities, strategic oversight, and operational excellence to ensure quality, compliance, and efficiency in claims handling.

**Client Relationship Management**

- Acts as a primary operational contact for clients across multiple programs.

- Leads and participates in client meetings to support project initiatives and strategic alignment.

- Maintains proactive communication, manages claim inquiries, and tracks action items to ensure timely resolution.

- Prepares formal correspondence, summaries, and recommendations to support client needs.

**Team Leadership & Oversight**

- Supervises a team of examiners and/or technical staff, ensuring balanced workloads and high performance.

- Provides technical and jurisdictional guidance, especially on complex or high-exposure claims.

- Monitors claim coding and documentation accuracy; ensures consistent quality across programs.

- Delivers training, mentorship, and performance feedback to support team development.

**Operational Excellence**

- Reviews and analyzes management reports to identify trends and performance gaps.

- Conducts quality audits to ensure compliance with service standards and contractual obligations.

- Oversees claim processes and ensures updates are reflected in client communications and documentation.

- Develops and implements action plans to address operational challenges and improve outcomes.

**Performance Monitoring & Reporting**

- Tracks team performance against KPIs and service guarantees.

- Prepares and presents reports on claims trends, operational metrics, and improvement initiatives.

- Supports stewardship efforts by contributing to client-facing performance reviews and ensuring program alignment.

**Additional Functions and Responsibilities**

- Performs other duties as assigned.

- Travels as required.

**Qualifications**

- Bachelor's degree from an accredited college or university preferred.

- Six (6) years of related claim experience or equivalent combination of education and experience required, including at least two (2) years of multi-client claims supervisory experience.

- Proven experience in claims management and team leadership.

- Strong client-facing communication and relationship-building skills.

- Expertise in jurisdictional and technical claims adjudication.

- Analytical mindset with the ability to interpret data and drive performance improvements.

- Ability to manage multiple programs with agility and strategic focus.

- Excellent oral and written communication skills, including presentation skills.

- PC literate, including Microsoft Office products.

- Ability to create and complete comprehensive, accurate and constructive written reports.

- Ability to work in a team environment.

**Work Environment**

- When applicable and appropriate, consideration will be given to reasonable accommodations.

**Salary**: $73,000.00 - $86,000.00 USD Annual (bonus eligibility, SIPP $1,000.00 USD Annual)

## Skills

### Required
- claims management
- team leadership
- client-facing communication
- jurisdictional and technical claims adjudication
- analytical mindset
- Microsoft Office products

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Source: [Apply at sedgwick.wd1.myworkdayjobs.com](https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/West-Hills-CA/Workforce-Absence-Team-Lead-Sr_R78197?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)