# Senior Associate - Fundamentals

**Company**: London Stock Exchange Group (LSEG)
**Location**: Bangalore, RMZ Infin
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/IND-Bangalore-TowerERMZ-Infin/Senior-Content-Analyst_R0124726?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1ee947f3-7c1

## Description

Fundamentals is one of the key verticals within Financial Content Operations, responsible for providing historical financial information to clients on companies across the globe.

**Role Responsibilities & Key Accountabilities:**

- Guide Service teams to deliver exceptional Customer experience to internal and external clients.

- Resolve cases in a timely manner with no overdue and outstanding cases.

- Engage in Incident Management related to fundamentals and partner with cross-content teams.

- Analyze cases, identify root causes, and take preventive actions.

- Mentor, train, and develop staff across all locations within fundamentals.

- Partner with operations Managers, S&Q Leads, and content Specialist function to understand client-related enhancements/Projects.

- Partner with service and quality teams for DCC reduction as per SLA.

- Inspire teams to meet customer requirements and improve quality standards.

- Communicate effectively with other teams globally.

- Guide teams to handle customer concerns/issues according to company policy.

- Engage with CSM's, Account Managers, ASE's, etc.

- Run reports – Search & Explanation, DCC Reports, Outstanding Cases.

- Send regular reports to partners on DCC, Outstanding Cases, and Service Dashboard.

**Technical/Professional Skills & Competencies:**

- Bachelor's degree or equivalent experience in finance/accounting/economics/mathematics/statistics.

- Fundamentals content knowledge is a must.

- Talent for customer service and leadership with high standards of Customer service.

- Sophisticated knowledge of databases, related markets, data flows, and definitional practices.

- Interpersonal and communication skills.

- Service cloud and technical skills such as Power BI, Advanced Excel, SQL are added advantages.

- Extensive experience using Python, Power Apps, SQL.

- Strong proficiency in using tools and libraries such as Scikit-learn, NumPy, pandas, and Jupyter.

- Strong relational database skills.

- Strong understanding of statistics and statistical language such as R.

- Ability to handle large quantities of data.

- Compose dashboards, visualizations, POCs, and analytics pipelines.

- Communicate insights through data storytelling.

- Strong written, communication, and presentation skills.

- Certified (or attempting) as a Lean / Six Sigma green/black belt with practical experience in Lean Project Management.

- Project management or/and Process optimization experiences.

## Skills

### Required
- Python
- Power Apps
- SQL
- Scikit-learn
- NumPy
- pandas
- Jupyter
- R
- Power BI
- Advanced Excel

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Source: [Apply at lseg.wd3.myworkdayjobs.com](https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/IND-Bangalore-TowerERMZ-Infin/Senior-Content-Analyst_R0124726?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)