# Customer Service Specialist (PLUK)

**Company**: Prudential
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/NorthCentral-Luzon/Customer-Success-Engineer_26050012?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1ee190b6-b24

## Description

We are looking for a Customer Service Specialist to join our team in North/Central Luzon. As a Customer Service Specialist, you will interact with customers to provide information and resolve complaints, as well as handle administrative functions at the Customer Center.

Responsibilities:

- Provide excellent customer service through various channels

- Handle and resolve customer complaints

- Perform administrative tasks such as data entry and document processing

- Utilize digital tools to enhance customer experience

- Collaborate with other teams to achieve business objectives

Inquiry Management:

- Receive and respond to customer inquiries

- Log and refer complex complaints to back-end office

- Guide policyholders in using customer portal

- Resolve product or service problems

New Business Related Transactions:

- Receive and pre-screen new business applications

- Communicate with agents and facilitate submission to Head Office

- Handle policy contracts and maintain records

After Sales Services:

- Receive and pre-screen after-sales applications

- Process minor amendments and reinstatement applications

- Compute reinstatement, loanable amount, premium rate, dividends, and loan interest

Financial Related Transactions:

- Receive and post payments made by clients

- Accomplish daily collection report

- Disburse petty cash fund and prepare replenishment requests

Office Administration and Support:

- Prepare monthly compliance monitoring reports

- Secure business permit renewal and coordinate BIR registration

- Distribute incoming mail and prepare supplies requisition

Compliance:

- Ensure that all company policies and procedures are carried out

- Familiarize and understand Pru Life UK Compliance Standards

## Skills

### Required
- customer service
- communication
- administrative
- data entry
- digital tools

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Source: [Apply at prudential.wd3.myworkdayjobs.com](https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/NorthCentral-Luzon/Customer-Success-Engineer_26050012?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)