# Care Coordinator

**Company**: Lilyville @ Parsons Green
**Location**: London
**Job type**: temporary
**Salary**: Negotiable
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A3350-26-0001?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/care-coordinator-1ee0e9ad-efd/

## Description

Lilyville @ Parsons Green is looking for a friendly, reliable and motivated Care Coordinator to join our busy GP practice team.

The Care Coordinator role involves patient reception, telephone enquiries, appointment booking, care navigation and general administrative duties.

As a Care Coordinator, you will work closely with GPs, nurses, pharmacists, healthcare professionals, care coordinators and the wider practice team to provide an efficient, safe and patient-focused service.

The practice operates Monday to Friday from 8:00am to 6:30pm, with extended hours until 7:30pm, and on Saturdays from 8:30am to 2:30pm and Sundays from 8:30am to 2:30pm.

**Main Duties:**

- Welcome patients and provide a friendly and professional reception service

- Answer telephone calls and deal with patient enquiries

- Book, cancel and amend appointments using SystmOne

- Care navigate patients to the most appropriate clinician or service

- Deal with urgent requests in accordance with practice procedures

- Provide patients with information about practice and NHS services

- Process administrative and prescription requests

- Maintain accurate and confidential patient information

- Support clinicians and the wider practice team

- Deal professionally with challenging or distressed patients

- Assist with the smooth running of the reception area

- Work as part of the extended-hours service, including weekend working

- Follow all practice policies and procedures

**Requirements:**

- Excellent communication and customer service skills

- Friendly, approachable and professional demeanour

- Ability to remain calm and polite under pressure

- Good IT and administrative skills

- Organised and able to prioritise workload

- Ability to work independently and as part of a team

- Understanding of the importance of confidentiality

- Caring, respectful and non-judgemental approach

- Reliable, punctual and flexible

- Willingness to work early, late and weekend shifts

- Keen to learn and develop within primary care

**What We Offer:**

- Friendly and supportive practice environment

- Full induction and role-specific training

- Opportunities for learning and development

- Regular support and supervision

- Varied and rewarding role in primary care

- Opportunity to develop career within general practice

- NHS Pensions

This is a temporary role with a fixed term of 1 year, working 37.5 hours per week on a rota basis.

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## Skills

### Required
- SystmOne
- customer service
- administrative skills
- communication skills

### Nice to have
- previous GP practice or NHS experience

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A3350-26-0001?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)