# Mortgage Advisor Virtual (Telephony & Video)

**Company**: Barclays
**Location**: Liverpool, Wavertree
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Liverpool-Dale-House-Wavertree/Mortgage-Advisor-Virtual--Telephony---Video-_JR-0000138162?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1e9b0195-175

## Description

We are seeking a Mortgage Advisor Virtual (Telephony & Video) to join our team in Liverpool. As a Mortgage Advisor Virtual, you will primarily support customers throughout their mortgage journey by handling enquiries, arranging high-quality appointments, and promoting digital self-service options.

Responsibilities:

- Provide SME expertise on specific products, including mortgages and life assurance and services to customers and colleagues

- Identify market trends, new features, regulatory requirements and potential risks, and analyse data obtained from performance and objectives MI and customer feedback

- Respond to customer inquiries and resolve customer dissatisfaction

- Present the advantages and features of the product to potential customers

- Assist with the development and execution of marketing materials for the product

- Participate in training sessions and workshops to share product knowledge and expertise with colleagues and other stakeholders

- Participate in events, conferences, and other networking opportunities to showcase the product and generate interest

Analyst Expectations:

- Perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement

- Requires in-depth technical knowledge and experience in their assigned area of expertise

- Thorough understanding of the underlying principles and concepts within the area of expertise

- Lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources

Benefits:

- Competitive salary

- Opportunity to work with a leading financial services organisation

- Collaborative and supportive team environment

Requirements:

- Demonstrated experience delivering high-quality customer service in a telephony-based environment

- Proven ability to lead confident, in-depth conversations to understand customer circumstances and build trusted relationships

- Excellent diary management skills and the ability to prioritise effectively in a fast-paced environment

- Proven experience delivering Key Performance Indicators, demonstrating commercial awareness, and taking ownership of personal performance and results

This role operates a shift pattern between 8am and 8pm, Monday to Sunday.

## Skills

### Required
- customer service
- telephony
- diary management
- commercial awareness

### Nice to have
- CeMAP qualification
- mortgage sector experience

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Liverpool-Dale-House-Wavertree/Mortgage-Advisor-Virtual--Telephony---Video-_JR-0000138162?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)