# EL/PL Liability Claims Handler

**Company**: Davies
**Location**: Stoke-on-Trent, Staffordshire
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Insurance
**Industry**: Insurance

**Apply**: https://davies.pinpointhq.com/en/postings/928695a5-2b89-48f6-b68f-52d750abd0c3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1e8e6509-6f4

## Description

Davies are looking to recruit an experienced Liability Claims Handler to join our Casualty team based in Stoke.

Your role will be to provide a quality claims service on behalf of clients and pro-actively handle claims in accordance with the insurer’s claims handling philosophy.

The team is responsible for handling liability claims on behalf of various insurers.

### Key Responsibilities

- Establish if cover is in place for the claim

- Record all claims on the digital claims handling system

- Investigate all liability claims either from the desk or by instructing loss adjusters

- Make the decision on liability

- Negotiate settlement of the claim

- Ensure compliance with all legal timescales and client SLA’s

- Build relationships with external clients and stakeholders

- Experience of policy wording and terms and conditions

- Knowledge of insurance and the insurance market

- Knowledge of how to value an injury claim

- Knowledge of reserving philosophies

- Knowledge of Civil Procedure Rules and the Claims Portal

### Skills, Knowledge & Expertise

This role would suit candidates who have experience in handling any type of injury claims and have experience of working in an insurance and/or legal environment.

Desirable attributes include:

- Good communications skills at all levels

- Excellent customer service

- The ability to work as part of a team

- Adaptability and flexibility

- Good planning and organisational skills

- Good IT skills

### Benefits

#### Career & Purpose

- Davies Innovation Lab

- Leadership training programme

- Funding for professional qualifications

- Thrive at Davies; learning opportunities

#### Environmental & Social

- The Davies Foundation

- Local charity funding

- Pennies To Heaven

- Employee Resource Groups

- Employee volunteering programme

#### Financial Health

- Pension, 5% employee and 5% employer contribution

- My Choices at Davies provides; High Street discounts and Financial wellbeing hub

- Life assurance: x4

- Refer a Friend

- Cycle to Work Scheme

- Lease car salary sacrifice

- Davies Incentive Plan

- Enhanced maternity, paternity and adoption pay

#### Mental, Physical & Emotional Wellbeing

- Wellbeing centre; move, munch, money & mind focus

- Discounts with 100's of UK retailers

- EAP; 24/7 confidential helpline

- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years

- Flexible working

- Dress for your day

- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage

- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

## Skills

### Required
- policy wording
- insurance market
- injury claim valuation
- reserving philosophies
- Civil Procedure Rules
- Claims Portal

### Nice to have
- good communications skills
- excellent customer service
- team work
- adaptability
- planning and organisational skills
- IT skills

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Source: [Apply at davies.pinpointhq.com](https://davies.pinpointhq.com/en/postings/928695a5-2b89-48f6-b68f-52d750abd0c3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)