# Manager, Relationship Managers (MidMarket)

**Company**: Intercom
**Location**: San Francisco, California
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: $292,500 - $349,375
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/7851752?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1e85ad2f-e0f

## Description

We're looking for a sales leader to build, scale, and evolve a team of Mid-Market Relationship Managers at Intercom, a leading AI customer service company.

As a Manager, Relationship Managers (MidMarket), you will lead and develop an AI-fluent RM team, hiring, onboarding, and coaching Relationship Managers across the MidMarket segment.

Key responsibilities include:

- Developing and coaching Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts, focusing on driving expansion, renewals, and long-term customer growth.

- Building a culture of curiosity, learning, and continuous improvement as AI capabilities evolve.

- Inspiring high standards of performance, accountability, and customer focus.

- Owning your team's revenue number, with accountability for renewals, expansion, and pipeline generation.

- Establishing strong forecasting discipline, deal inspection, and operational rigor at scale.

- Ensuring consistent CRM hygiene and adherence to sales process and methodology.

- Balancing near-term execution with long-term team development and business health.

- Leading multi-threaded expansion strategies across accounts.

- Enabling modern, value-based and technical selling by coaching reps to sell outcomes and value, particularly where AI meaningfully differentiates Intercom.

- Building business cases for AI adoption tied to efficiency, cost savings, and growth.

- Partnering with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives.

- Raising the bar on technical credibility and commercial rigor across the team.

- Identifying and unlocking cross-sell and expansion opportunities.

- Driving larger, strategic renewals and upsell motions.

- Partnering cross-functionally and shaping the org by working closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes.

- Surfacing customer insights related to AI adoption, objections, and success patterns.

- Contributing to improving sales processes, tooling, and operating rhythm as the platform evolves.

- Navigating complex buying groups and stakeholder alignment.

## Skills

### Required
- Sales Management
- SaaS solutions
- Revenue-owning individual contributors
- Coaching and talent development
- Forecasting and deal inspection

### Nice to have
- Small Business sales motions
- Technical or AI-enabled products
- Structured sales methodologies

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/7851752?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)