# Account Solution Manager

**Company**: Filevine
**Location**: Salt Lake City, Utah
**Work arrangement**: onsite
**Experience**: senior
**Job type**: Full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.lever.co/filevine/ae118171-5f26-4160-a7b1-c9127a8baf36?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1e751fb8-d6e

## Description

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform,where modern legal work happens with clarity and consistency.

The Account Solution Manager (ASM) owns every aspect of the post-sale experience for a portfolio of approximately 300 customers, operating as a highly resilient, strategic, and adaptable problem solver dedicated to account retention.

## Responsibilities

- Drive solutions for customers from contract through renewal to allow for optimal usage of Filevine.

- Become an expert in the Filevine suite of products and be able to solve technical issues for customers.

- Network internally to optimize alternative departments' strengths to solve large-scale issues for customers.

- Analyze customer usage data, develop recommendations, and train teams to spur optimal usage of Filevine products.

- Manage implementation process in conjunction with external stakeholders and customers to ensure smooth onboarding and a robust post-onboarding experience for customers.

- Manage the contract renewal process for customers within your assigned book of business and partner with various internal departments to ensure maximum revenue retention.

- Hold critical conversations with customers addressing what their needs are from Filevine, and what Filevine’s needs are from them according to the contract.

- Identify fiscally responsible resolutions for customer’s needs.

- Develop deep working relationships with customers and work with various stakeholders including Expert Teams and Sales to minimize credits and churn and ensure efficient invoice collection.

- Work closely with third-party implementation partners to ensure smooth onboarding and a robust post-onboarding experience for customers.

## Qualifications

- Demonstrates expert written and verbal communication skills.

- 3-5 years of experience in an Account Manager, Customer Success, Account Executive, or other customer-facing role.

- Experience managing or maintaining a book of business.

- B2B sales, account management or implementations experience preferred.

- Ability to be extremely responsive and proactive when interfacing with customers.

- Resilient and adaptable to changes that are natural in a startup environment.

- Mature ability to handle challenging conversations with customers.

- Biased towards action in your pursuit of achieving goals.

- Must be able to work in office 5 days a week in our Sugarhouse, UT location.

- Proven ability to maintain focus, productivity, and composure in high-stress, fast-paced in-person environments.

- Highly adaptable to working in open-office layouts while staying focused and respectful of colleagues.

- Skilled at handling high-priority Zoom calls with upset customers on short notice, using empathy and composure to resolve complex issues.

## Additional Information

- Medical, Dental, & Vision Insurance (for full-time employees).

- Competitive & Fair Pay.

- Maternity & paternity leave (for full-time employees).

- Short & long-term disability.

- Opportunity to learn from a dedicated leadership team.

- Top-of-the-line company swag.

## Skills

### Required
- written and verbal communication
- account management
- customer success
- problem solving
- adaptability
- resilience

### Nice to have
- B2B sales
- implementations experience

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/filevine/ae118171-5f26-4160-a7b1-c9127a8baf36?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)