# Principal - Solution Engineering

**Company**: Freshworks
**Location**: London
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Freshworks/744000155316667-principal-solution-engineering?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1e6ed783-901

## Description

Organisations everywhere struggle with the costs and complexities of solutions that promise to simplify their lives. To create better experiences for customers and employees, and help them grow, software is a crucial choice. Freshworks offers a fresh vision for how the world works, building uncomplicated service software that delivers exceptional customer and employee experiences.

As a Principal Solutions Engineer, you will support the growth of Freshworks in the Netherlands, playing a critical role as a technical expert who helps the Dutch team close new business opportunities and consult on strategic prospects and accounts. You will utilise your strong technical, business, and customer skills to provide deep technical consultation to prospects and customers, supporting sales and channel goals.

Key responsibilities:

- Provide thought leadership to prospects and customers

- Act as a trusted advisor through all stages of the sales cycle

- Lead large deal conversations and help close large deals

- Mentor regional solution engineering organisations

- Collaborate with partners to develop joint solutions

- Participate in pre-sales efforts, including technical sales presentations and proof-of-concept engagements

Qualifications:

- Minimum 10 years of relevant experience in technical solution engineering, preferably in ITIL/ITSM domain or SaaS/software product environments

- Experience with ITSM/ITIL methodologies and cloud-based infrastructure

- Excellent senior customer stakeholder and internal communication skills

- Experience working on complex sales cycles in mid-market and enterprise business segments

## Skills

### Required
- ITIL
- ITSM
- SaaS
- cloud-based infrastructure
- technical solution engineering

### Nice to have
- European languages

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Freshworks/744000155316667-principal-solution-engineering?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)