# Administrative and Operational Support

**Company**: Sun Life
**Location**: Hunghom, Kowloon
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://sunlife.wd3.myworkdayjobs.com/en-US/Experienced-Jobs/job/Hunghom-Kowloon-Hong-Kong/Assistant-Manager--Sales-Personnel--Channel---Agency-Support-_JR00129508?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/administrative-and-operational-support-1e2a18a0-992/

## Description

You will provide high-quality administrative and operational support to Distribution Channels and Agency, focusing on licensing and record management, Agency administration, documentation, stakeholder coordination, and continuous process improvement/digitalization.

**Key Responsibilities**

- Channel Administration & Licensing Support

- Provide day-to-day administrative and operational support to Financial Institution (FI) and Bancassurance channels.

- Support licensing and registration processes for FI and Bancassurance channels.

- Maintain accurate system records for Technical Representatives (TRs) and bank staff.

- Coordinate with stakeholders to resolve administrative, licensing, and system-record issues.

- Agency Administration & Operational Support

- Provide comprehensive administrative support to the Agency function.

- Support general departmental administration, including invoice processing and budget preparation.

- Coordinate enrolment and payment processes for benefits and programs offered to agents and agency leaders.

- Liaise with Channel Support, Finance, IT, Agency, and other functions to ensure accurate system records.

- Documentation & Presentation Support

- Review, maintain, and update bilingual Agency manuals and operational guidelines.

- Prepare and format presentation materials, reports, and business documentation.

- Maintain proper documentation and records.

- Process Improvement & Digitalization

- Participate in system enhancement, automation, and digitalization initiatives.

- Review existing administrative workflows and recommend improvements.

- Support implementation and testing of new or enhanced systems and processes.

- General Support

- Provide timely support for ad hoc assignments, projects, and operational initiatives.

- Work collaboratively across functions to ensure smooth day-to-day operations.

**Requirements**

- Degree or above in any field

- Minimum 3 years of working experience in a financial institution

- Proficiency in both English and Cantonese, Mandarin

- Proficient with Microsoft Office

- Good communication and presentation skills

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## Skills

### Required
- Microsoft Office
- Cantonese
- Mandarin
- English
- communication skills
- presentation skills

### Nice to have
- administrative support
- licensing and registration processes
- Agency administration

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Source: [Apply at sunlife.wd3.myworkdayjobs.com](https://sunlife.wd3.myworkdayjobs.com/en-US/Experienced-Jobs/job/Hunghom-Kowloon-Hong-Kong/Assistant-Manager--Sales-Personnel--Channel---Agency-Support-_JR00129508?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)