# External Partnerships & Engagement Manager

**Company**: Monzo
**Location**: Cardiff, London or Remote (UK)
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: £41,300-52,250
**Category**: Operations
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/monzo/jobs/8356553?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/external-partnerships-and-engagement-manager-1e2218eb-a54/

## Description

We're on a mission to make money work for everyone.

As External Partnerships & Engagement Manager, you will strategically manage a portfolio of VAIB partnerships that bring vital specialist expertise and enhanced support to Monzo's most vulnerable customers.

**Responsibilities:**

- Manage Partnership Lifecycles: Own the end-to-end portfolio of VAIB external partnerships, from identifying strategic opportunities to onboarding, ongoing relationship management, and appropriate exits.

- Drive Data-Led Impact: Continuously evaluate partnership performance using data and operational feedback, clearly reporting successes and confidently acting to strengthen or stop underperforming relationships.

- Oversee Governance and Risk: Partner with Supplier Operations to conduct robust due diligence, ensuring all external relationships strictly adhere to Monzo’s risk, governance, and regulatory expectations.

- Translate Insights into Action: Leverage specialist partner knowledge to identify opportunities and drive tangible improvements across vulnerable customer journeys, products, and support strategies.

- Lead Lived-Experience Research: Own the Signposting Standard and collaborate with the Research team to capture lived experiences, turning best-practice insights into clear cross-functional recommendations.

- Deliver Community Engagement: Plan external awareness campaigns, host expert listening sessions, and collaborate with Public Policy and Communications to amplify Monzo's impact and support media activity.

**Requirements:**

- You have a deep understanding of VAIB principles and the barriers vulnerable customers face, driven by a strong commitment to improving customer outcomes through meaningful external collaboration.

- You have proven experience managing external relationships, going beyond relationship-building to set clear objectives, build trust, and hold both internal and external stakeholders accountable for delivering measurable benefits.

- You have experience evaluating partnership effectiveness using data and customer feedback, and are highly skilled at translating external expertise and lived experiences into practical, actionable recommendations for teams across Monzo.

- You have a strong grasp of due diligence and risk management, ensuring all external partnerships are supported by rigorous governance and robust, accurate documentation.

- You are a highly organised problem-solver capable of managing multiple competing priorities, confidently navigating challenging stakeholder conversations, and proactively course-correcting when partnerships fail to deliver their intended value.

**Benefits:**

- £41,300-52,250 salary

- Equity

- Incentive Awards tied to your performance

- Flexible working hours

- £1,000 learning budget each year

- Macbook and support for remote work

**Application Process:**

- Recruiter call (25 minutes)

- Values & Behaviours Interview (60 minutes)

- Role Specific Interview (60 minutes)

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## Skills

### Required
- VAIB principles
- partnership management
- data analysis
- risk management
- stakeholder engagement

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/monzo/jobs/8356553?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)