# Senior Consultant, Patient Experience

**Company**: Qualtrics
**Location**: United States (Remote)
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $126,000-$153,000 USD
**Category**: Consulting
**Industry**: Healthcare

**Apply**: https://job-boards.greenhouse.io/qualtrics/jobs/8279148?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1e0bc924-e14

## Description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

As a Senior Consultant, Patient Experience, you will take full ownership of driving strategic transformations, translating complex patient experience analytics into clear, high-impact execution roadmaps. You will manage end-to-end consulting engagements, partner directly with C-suite leaders and boards, and expand client pipelines while driving core business growth.

**Responsibilities**

- Owns End-to-End Delivery: Flawlessly manages client engagement scope, timelines, budgets, deliverables, and measurable outcomes.

- Influences at the C-Suite Level: Builds and sustains trusted advisor relationships with executive leaders, health system boards, and clinical teams.

- Drives Business Development: Proactively identifies market trends and client needs to originate opportunities, grow pipelines, and expand account revenue.

- Translates Analytics to Strategy: Masterfully converts complex quantitative and qualitative data into compelling executive-level strategy and recommendations.

- Fosters Collaborative Innovation: Connects internal cross-functional expertise and tools to client priorities while contributing to proprietary consulting methodologies.

- Facilitates Transformation: Dynamic trainer and workshop facilitator capable of driving meaningful engagement and sustainable knowledge transfer across all organizational levels.

**Growth Opportunities**

- Step into senior engagement ownership, managing comprehensive project scope, budgets, and cross-functional team delivery.

- Sharpen your strategic business development and account growth capabilities working alongside Principals and Partners.

- Pioneer and scale new consulting frameworks, analytics tools, and service offerings for the broader Strategic Consulting practice.

- Deepen executive leadership influence by guiding C-suite executives and health system boards through complex organizational change.

**Requirements**

- 8+ years of relevant healthcare industry experience with a deep understanding of market trends and healthcare delivery models.

- Proven track record managing end-to-end consulting engagements (scope, timeline, budget, outcomes), with prior management consulting experience strongly preferred.

- Hands-on experience with business development, client relationship expansion, or proposal development in a consulting environment.

- Deep domain expertise in patient experience data, analytics, and methodologies.

- Demonstrated history of leading improvement initiatives across Experience, Safety, Engagement, Quality, or Performance domains.

- Bachelor’s degree required; ability to travel up to 75%.

**Benefits**

- Personalized Career Action Planning

- 100% of healthcare benefit premiums for employees and their dependents

- Variable allowances for wellness, meals, transportation, and more

## Skills

### Required
- patient experience
- analytics
- consulting
- healthcare
- business development

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/qualtrics/jobs/8279148?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)