# Customer Service Representative

**Company**: 3M
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Manufacturing
**Wikidata**: https://www.wikidata.org/wiki/Q159433

**Apply**: https://3m.wd1.myworkdayjobs.com/en-US/Search/job/PH-Taguig/Representative--CBG-Asia-Customer-Service--Japanese-Speaker-_R01170499?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1df4077f-dde

## Description

We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will work under general supervision to handle standard to moderately complex inquiries in Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, and Customer Service Analytics.

**Main Responsibilities:**

- Perform end-to-end order management using SAP, Salesforce, and customer portals.

- Maintain customer master data, part numbers, and critical specifications.

- Investigate missed OTIF and resolve simple to moderately complex issues.

- Communicate proactively with internal teams and customers regarding order issues.

- Collaborate with stakeholders to ensure order flow and resolve queries.

- Build relationships with assigned customers.

- Handle line stop or AOG situations with stakeholder coordination.

- Meet KPIs and SLAs and participate in company initiatives.

- Follow up on delays and coordinate tasks to meet SLAs.

- Create simple reports or analytics.

- Participate in continuous improvement and basic Lean projects.

- Perform administrative tasks as needed.

- Analyze and recommend alternatives to meet customer or account needs.

- Apply customer service, issue resolution, and problem-solving skills.

**Requirements:**

- Bachelor's degree.

- Minimum 1 year of relevant experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or IT in local companies.

- Basic knowledge of customer service disciplines.

- Learns products and processes with guidance.

- Knowledge of SAP, Salesforce, portals, CRM tools, and MS Office such as Outlook, Excel, and Word.

- Strong attention to detail, numerical accuracy, and communication skills.

- Ability to adapt to new systems and processes.

- Basic analytical and problem-solving skills.

- Able to work independently with minimal supervision.

- Knowledge in the English and Japanese languages (Reading, Writing, Speaking, and Listening) are required.

**Preferred Qualifications:**

- Experience in Customer Service, Supply Chain, Manufacturing Ops, Logistics, or Business Administration.

- Skilled in SAP and Salesforce.

- Accurate data entry and analytics skills.

- Open to shift work when required.

- Comfortable working other Asian time zones, shift hours, or supporting countries work calendars.

## Skills

### Required
- SAP
- Salesforce
- MS Office
- Customer Service
- Problem-solving
- Analytical skills
- English
- Japanese

### Nice to have
- Data entry
- Analytics

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Source: [Apply at 3m.wd1.myworkdayjobs.com](https://3m.wd1.myworkdayjobs.com/en-US/Search/job/PH-Taguig/Representative--CBG-Asia-Customer-Service--Japanese-Speaker-_R01170499?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)