# Claims Manager

**Company**: AIA Philippines
**Location**: Makati, PH
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance
**Wikidata**: https://www.wikidata.org/wiki/Q7184957

**Apply**: https://aia.wd3.myworkdayjobs.com/en-US/External/job/Makati-PH-AIA-Philippines/Claims-Manager_JR-69442?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1dd775a6-017

## Description

The Claims Manager is responsible for ensuring that processing and releasing of claims are effectively and efficiently managed.

Processes should be properly established for all claim types. Oversees claims processing with a view to providing high quality service across all claims following a customer-focused, digital-first approach.

**Responsibilities:**

- Performance management:

- Ensure claims are processed in a timely and judicious manner with clear communications.

- Monitor data governance, data privacy, and relevant regulations.

- Plan, schedule, supervise, and control work operations within the team.

- Review and decide on cases referred by claim assessors.

- Monitor TATs and SLAs, identify process bottlenecks, and recommend improvements.

- Act as the primary escalation and decision-making point for complex operational and customer issues.

- Leadership responsibilities:

- Conduct regular conversations with team members to provide feedback.

- Evaluate job performance of employees.

- Conduct learning sessions to upskill team members.

- Define and discuss performance goals for each team member.

- Drive action plans to improve team engagement.

- Risk management:

- Participate in analysis and recommendations of cases referred to the Executive.

- Review claims processes to identify risk areas and recommend improvements.

- Perform and oversee adherence to control standards.

- Projects and initiatives:

- Develop and implement initiatives that improve team efficiency and productivity.

- Oversee change management activities and support successful implementation of new processes.

**Requirements:**

- College graduate of any course

- At least five years' experience in managing a claims team

- Strong analytical skills with high attention to detail and accuracy

- Proficient in MS Office applications and other business application systems

- Excellent written and oral communication skills in both English and Filipino

## Skills

### Required
- claims management
- data governance
- data privacy
- MS Office applications
- analytical skills
- communication skills

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Source: [Apply at aia.wd3.myworkdayjobs.com](https://aia.wd3.myworkdayjobs.com/en-US/External/job/Makati-PH-AIA-Philippines/Claims-Manager_JR-69442?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)