# Manager, Field Conversational Intelligence

**Company**: Okta
**Location**: San Francisco, California
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $143,000-$179,000 USD
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/okta/jobs/7862418?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1da83480-d7c

## Description

### Job Summary

Okta is seeking a Manager, Field Conversational Intelligence. This role involves designing and optimising workflows that integrate conversational data into the global sales lifecycle. The successful candidate will be responsible for operationalising the sales process by defining how conversational intelligence validates deal stages, triggers handoffs, and ensures alignment with the sales methodology.

### Responsibilities

#### Process Design & Field Operationalization

- Ensure CI workflows reinforce the defined sales methodology, making it a tangible, measurable part of the daily sales process.

- Design standard processes for Sales, Pre-Sales, and XDR teams to utilise CI insights at key milestones.

- Establish procedural requirements for using CI to streamline transitions between teams.

#### Operations & Business Intelligence

- Partner with Analytics & Operations teams to turn conversational data into business intelligence.

- Develop processes for using CI to audit CRM accuracy and ensure forecasted deals show conversational evidence of progress.

- Define and manage 'Trackers' and 'Themes' to provide real-time visibility into trends and gaps.

- Identify high-performance interaction patterns and translate them into repeatable process standards.

#### Cross-Functional Partnership & Systems Strategy

- Serve as a key business stakeholder for Business Technology (BT), owning strategic requirements and process mapping.

- Regularly audit the effectiveness of the CI platform to ensure it meets evolving needs.

### Requirements

- 5+ years of experience in Sales Operations, Revenue Operations, or Field Process Design.

- Proven ability to build and scale sales workflows that integrate seamlessly with technical infrastructure.

- Strong understanding of sales methodologies and ability to translate them into operational process steps.

- High-level familiarity with the CI landscape (e.g., Gong) and Salesforce.

### Benefits

- Amazing Benefits

- Making Social Impact

- Fostering Diversity, Equity, Inclusion, and Belonging at Okta

### Salary Information

The annual base salary range for this position in the San Francisco Bay Area is between $143,000-$179,000 USD.

## Skills

### Required
- Sales Operations
- Revenue Operations
- Field Process Design
- Conversational Intelligence
- Salesforce
- Gong

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/okta/jobs/7862418?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)