# Lead Customer Experience Manager

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Salford, Lancashire
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: From £36,250
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400092858?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1da0b099-18c

## Description

As a Lead Customer Experience Manager at Sainsbury's Supermarkets Ltd, you will lead a team of managers to ensure every customer has a great experience in store. You will be responsible for planning key trading activities, taking accountability for the store in the absence of a store manager, and running operations at checkout areas, petrol stations, and back of house services.

You will also manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate. You should be a passionate leader who is ambitious for customers and colleagues, with experience of managing managers in a fast-paced, customer-facing environment.

The salary for this role will be dependent upon your experience, as well as the store size, complexity, and location, but starts from £36,250. Benefits include a discount card, annual bonus scheme, free food and hot drinks, generous holiday entitlement, pension matching, and more.

Key responsibilities:

- Lead a team of managers to ensure great customer experiences

- Plan key trading activities and events

- Take accountability for the store in the absence of a store manager

- Run operations at checkout areas, petrol stations, and back of house services

- Manage performance and capability

- Conduct disciplinaries and ensure accurate scheduling and pay

Essential criteria:

- Experience leading large teams in a fast-paced, customer-focused environment

- A track record of delivering exceptional customer experiences

- Proven success in delivering and improving KPIs

- Experience managing sensitive and complex people matters

- Leadership experience in an operational environment

## Skills

### Required
- leadership
- customer service
- team management
- operations management
- performance management

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