# Customer Success Architect

**Company**: Mixpanel
**Location**: New York City, US
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $132,000-$178,500 USD
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/mixpanel/jobs/8036055?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1d88c196-823

## Description

As a Customer Success Architect at Mixpanel, you will partner with customers throughout their journey to understand what drives value and help them maximise the value of Mixpanel.

You will serve as a trusted technical advisor for prospects and customers, providing strategic consultation on data architecture, governance, instrumentation, and business outcomes.

Responsibilities include:

- Serving as a trusted technical advisor for prospects/customers

- Communicating effectively at all levels of the customer's organisation

- Owning the customer's success with Mixpanel and documenting and delivering ROI

- Onboarding and data health for strategic and high-value prospects/customers

- Engaging with customers' engineering, product management, and marketing teams

- Delivering technical services such as data architecture consultations and adoption and change management best practices

- Leveraging modern data architecture expertise to create scalable data governance practices

- Executing on success outcomes whilst balancing project timelines and scope creep

- Bridging the technical-business gap with customers

- Collaborating with technical and solutions partners

- Being a technical sponsor for internal engagements with Mixpanel product and engineering teams

Requirements:

- At least 3 years of experience as a Customer Success Manager, Solutions Architect, or similar role

- Experience consulting on defining and delivering ROI through new tool implementations

- Experience working with VP-level members of the customer organisation

- Ability to communicate with stakeholders at all levels of an organisation

- Experience in data querying, modeling, and transforming

- Familiarity with databases and cloud data warehouses

- Familiarity with product analytics implementation methods

- Familiarity with analytics best practices

- Ability to manage complex projects and client stakeholders

- Demonstrated successful record of experience in customer success or technical project management

- Excellent written, analytical, and communication skills

- Strong process and/or project delivery discipline

Compensation: $132,000-$178,500 USD

Benefits and Perks:

- Comprehensive Medical, Vision, and Dental Care

- Mental Wellness Benefit

- Generous Vacation Policy & Additional Company Holidays

- Enhanced Parental Leave

- Volunteer Time Off

- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

## Skills

### Required
- data architecture
- governance
- instrumentation
- business outcomes
- SQL
- dbt
- Python
- Business Intelligence tools
- Product Analytics tools

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mixpanel/jobs/8036055?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)