# Mortgage Specialist Assistant

**Company**: Royal Bank of Canada
**Location**: Edmonton, Alberta
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/EDMONTON-Alberta-Canada/Mortgage-Specialist-Assistant_R-0000191695?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/mortgage-specialist-assistant-1d629014-bc4/

## Description

We are seeking a Mortgage Specialist Assistant to support a top-producing Mortgage Specialist in meeting sales objectives and related activities. As a Mortgage Specialist Assistant, you will provide value-added administrative service and support, primarily responsive client contact management, and develop relationships with service partners to ensure operational guidelines are adhered to and transactions are processed efficiently.

**Responsibilities:**

- Provide superior responsive service to client fax/email/telephone requests

- Execute and deliver client transactions/requests

- Utilize knowledge of mortgage process to facilitate solutions and problem resolutions

- Maintain up-to-date skills and knowledge to meet position requirements

- Manage Mortgage Specialist's email/mail, prioritize correspondence/requests, and manage diary to create capacity for required activities

- Ensure office routines and expenses are managed efficiently

- Gather and prepare material required for presentations, marketing initiatives, etc.

- Support Mortgage Specialist to complete/validate Homebase files and ensure due diligence requirements are met

**Requirements:**

- Minimum 2 years of demonstrated excellence in a service and sales support role

- Exceptional customer service skills

- Excellent communication skills, oral/written skills, good business writing

- Strong organizational skills with the ability to multi-task and prioritize

- Strong computer skills in Microsoft Office (Word, PowerPoint, Excel, Outlook)

- Experience with emerging communications and technology (web-based meetings, social media, digital banking, and mobile applications)

**Nice-to-have:**

- Resourcefulness and ability to work independently

- Sales-oriented, self-motivated, self-managed, and thrive in a fast-paced environment

- Strong problem-solving skills with a sense of urgency

- Knowledge of Royal Bank systems (Sales & Service Platform and RBCNet)

- Strong knowledge of the mortgage process and Home Financing products

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## Skills

### Required
- Client Centricity
- Communication
- Critical Thinking
- Curious Mindset
- Microsoft Office

### Nice to have
- Resourcefulness
- Sales-oriented
- Self-motivated
- Problem-solving
- Knowledge of Royal Bank systems
- Mortgage process and Home Financing products

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Source: [Apply at rbc.wd3.myworkdayjobs.com](https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/EDMONTON-Alberta-Canada/Mortgage-Specialist-Assistant_R-0000191695?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)