# KYB Operations Lead, UK

**Company**: Ramp
**Location**: London
**Work arrangement**: onsite
**Experience**: senior
**Job type**: Full-time
**Salary**: £95K - £130K
**Category**: Operations
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/ramp/1e3b5c1e-28aa-4a8b-9af6-785df4aacd5f?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1d57e7c3-91d

## Description

Ramp is scaling fast in the UK. Our European operations team (Europs) gets UK and EU businesses onboarded across Ramp's own regulated entities and our card-issuing and payments partners.

We are looking for a KYB Operations Lead to run the UK onboarding operation day-to-day. You will manage our UK operators, own the queue, make hard calls on complex cases and escalations, and keep improving how the operation works as volume grows.

Responsibilities:

- Line-manage and develop the UK operators: prioritisation, 1:1s, performance, and helping them grow as builders as well as reviewers

- Own overall queue management and resourcing for UK onboarding: what gets worked first, who works it, and how we keep cases moving through leave and spikes in volume

- Make the final first-line (1LoD) call on complex cases: complex ownership structures, EDD, PEP and adverse-media outcomes, and cases that need a judgement rather than a checklist

- Own escalations with our card-issuing and payments partners, including recurring failures, disputed or unnecessary requirements, and turning each fix into a repeatable playbook

- Run customer-facing onboarding communications with quality: clear requests, fast follow-ups, no avoidable back-and-forth

- Define and report operational metrics (caseload by provider, time to close, handling time) and use them to improve the operation

- Find and remove friction: spot requirements customers shouldn't have to meet twice and work with Product and Engineering to design them out

- Build consistent, evidenced 1LoD decision standards that hold up to partner sample reviews and second-line scrutiny

- Act as hands-on backup for UK safeguarding: daily reconciliations and investigating breaks when cover is needed

Requirements:

- 5+ years in KYB / onboarding / financial-crime operations at a UK fintech, EMI, PI or bank

- Practical working knowledge of the UK regulatory framework for EMIs/PIs: MLRs 2017, JMLSG guidance, and FCA expectations for customer due diligence

- Strong judgement on complex business customers: multi-layer ownership, overseas parents, trusts, PEPs, and knowing when to escalate

- Clear written communication, both with customers and in documented case decisions

- Demonstrated use of AI tools in your day-to-day work to go faster or do better work, with concrete examples

- A bias to fix the process rather than just work the queue

Nice-to-haves:

- Line management of operators or analysts (strongly preferred)

- Experience working with card-issuing, BaaS or payments partners on onboarding (e.g. partner due-diligence requests, sample reviews)

- Safeguarding / client-money reconciliation experience

- Writing requirements for Product and Engineering teams

- EU onboarding experience or a second European language

Benefits:

- Flexible PTO

- Centralized home-office equipment ordering

- Health and wellness stipend

- Budget for intra-office travel

- Weekly coffee stipend

- Additional benefits vary by location

## Skills

### Required
- KYB
- onboarding
- financial crime operations
- UK regulatory framework
- AI tools

### Nice to have
- line management
- card-issuing
- BaaS
- payments partners
- safeguarding
- client-money reconciliation
- EU onboarding
- second European language

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/ramp/1e3b5c1e-28aa-4a8b-9af6-785df4aacd5f?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)