# (Fluent English) L2 Backend Developer and Support Engineer (Remote)

**Company**: SupportYourApp
**Location**: Vlorë, Vlorë County
**Work arrangement**: remote
**Experience**: mid
**Job type**: contract
**Category**: Engineering
**Industry**: Technology

**Apply**: https://apply.workable.com/j/38F8F09AD7?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1d284542-b78

## Description

We are seeking an L2 Backend Developer and Support Engineer to join our team. As a global Intelligent Support-as-a-Service leader, we partner with tech companies and industry leaders like MasterCard, Calm, and MacPaw in 30+ countries.

Responsibilities:

- Provide exceptional technical support via calls, chats, and emails

- Develop and maintain backend services using Java, Spring Boot, APIs, MongoDB, and Kafka

- Provide L2 technical support to customers during incidents via Zoho Desk

- Assume ownership of escalated technical issues from investigation to resolution

- Analyze and diagnose technical issues of various complexity

- Guide customer technical teams in collecting diagnostic data needed to resolve complex cases

- Collaborate with L1 support, customer IT teams, and internal developers to resolve issues efficiently

- Communicate internally via Slack and manage tasks in JIRA

- Troubleshoot system issues across on-premise setups, including load balancers, clustering, and queues

Requirements:

- Excellent English skills (at least C1 for both spoken and written)

- 2+ years of experience in backend software development

- Proficiency in Java, Spring Boot, and MongoDB

- Strong problem-solving skills and the ability to guide customers through troubleshooting

- Understanding of on-premise IT infrastructure, including load balancers, queues, and clustering

- Ability to work independently and handle L2 support tickets as needed

- Positive, proactive, and responsible attitude

- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload)

Benefits:

- Fixed schedule: Monday–Friday, 1 AM - 9AM UTC

- Opportunity to cooperate fully remotely

- Inclusive international environment

- Compensation in USD

- Rewards for referring friends

- Balance between project workload and personal time, but also – internal health policy

- Responsive leadership interested in your development and long-lasting cooperation

- Greenhouse conditions for self-development

- A culture built on trust, with no time-tracking requirements

## Skills

### Required
- Java
- Spring Boot
- MongoDB
- Kafka
- Zoho Desk
- Slack
- JIRA

### Nice to have
- Groovy scripting
- Kubernetes
- OpenShift
- performance tuning
- financial sector derivatives

---

Source: [Apply at apply.workable.com](https://apply.workable.com/j/38F8F09AD7?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)