# Knowledge Coordinator - Intermediate Document Control Support

**Company**: HP, Inc.
**Location**: Bengaluru, Karnataka
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Bengaluru-Karnataka-India/Knowledge-Coordinator---Intermediate-Document-Control-Support_3170132-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1d1c746b-456

## Description

The Knowledge Coordinator manages content feedback and documentation requests from intake through closure. This role combines request coordination, stakeholder communication, light content editing, workflow administration, and basic AI-assisted process improvement to help keep knowledge and support content accurate, useful, and current.

Key Responsibilities:

- Manage knowledge feedback and content requests from intake through validation and closure, resolving straightforward updates or routing work to the appropriate owner.

- Coordinate with content, product, support, translation, and technical teams to clarify requirements, track progress, and escalate delays or priority issues.

- Perform light editing of knowledge articles, support documentation, metadata, process instructions, templates, and workflow content.

- Maintain request workflows, ticket status, forms, and process documentation in Jira or similar tools.

- Create, test, and refine basic AI prompts and low-complexity automations using approved tools and practices.

- Verify completed updates for accuracy, clarity, consistency, and alignment with the original request and established standards.

- Monitor request trends and operational metrics to identify recurring feedback, content gaps, and process improvements.

Tools and Platforms:

- Jira or comparable request-management platform

- RWS/Tridion or a comparable content-management system

- Power BI or similar reporting tools

- CoPilot, ChatGPT, or other Generative AI tools and basic workflow-automation platforms

Education and Experience:

- Bachelor’s degree in Technical Communication, English, Communications, Information Management, Computer Science, or a related field; or equivalent practical experience.

- Typically 2–4 years of experience in technical writing, content operations, knowledge management, documentation coordination, or a related field. An advanced degree may substitute for some experience.

- Experience working with request-management, content-management, or workflow tools is preferred.

Preferred Certifications:

- Certified Document Controller (CDC)

Knowledge & Skills:

- Knowledge and content request management

- Technical writing and light copyediting

- Technical and support documentation

- Knowledge management and content lifecycle practices

- Workflow coordination and ticket administration

- Jira, content-management systems, and reporting tools

- Basic prompt writing and AI-assisted content workflows

- Low-complexity automation and process improvement

- Quality review, attention to detail, and follow-through

- Stakeholder communication and cross-functional collaboration

- Data tracking, trend analysis, and operational reporting

- Customer focus, digital fluency, learning agility, and results orientation

## Skills

### Required
- Jira
- content-management systems
- reporting tools
- technical writing
- light copyediting
- knowledge management
- workflow coordination
- ticket administration
- basic prompt writing
- AI-assisted content workflows
- low-complexity automation
- process improvement

### Nice to have
- Certified Document Controller (CDC)
- request-management
- content-management
- workflow tools

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Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Bengaluru-Karnataka-India/Knowledge-Coordinator---Intermediate-Document-Control-Support_3170132-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)