# Remote Third-Tier AV Support

**Company**: IQVIA
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $60,700.00 - $151,800.00
**Category**: IT
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/New-York-NY-United-States-of-America/Workplace-IT-Solutions-Engineer_R1552007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1d111d97-786

## Description

Provide remote third-tier AV support for the conference room fleet under general supervision, designing AV systems and consulting with various business units to enforce IQVIA hardware and installation standards.

Responsibilities:

- Recreate issues to resolve operating difficulties and recommend system modifications to reduce problems

- Meet specified service level standards

- Escalate complex problems to management and provide information on severe issues

- Delegate IT support tasks and provide training to junior team members

- Develop and maintain technical support documentation and training materials

- Adhere to established policies, procedures, and standards

- Participate in global and regional project teams

- Maintain a thorough working knowledge of the operating environment, tools, and client applications

- Provide creative solutions and recommend procedures to enhance efficiency and end-user satisfaction

- Lead small projects and deliver quality results

- Provide training to end-users and guidance to less experienced Local Office IT staff

- Configure, install, maintain, and upgrade AV and IT hardware and software

- Administer and maintain security of operating systems

- Restore files or systems by designing and implementing back-up procedures

- Provide operational support for information systems and peripheral equipment

Qualifications:

- Bachelor's Degree in Computer Science or related field

- 5+ years experience in enterprise audio and visual systems

- Working knowledge of Microsoft 365, workstation and networking technologies (intermediate)

- Working knowledge of industry standards with regards to AV systems and network administration (intermediate)

- Excellent verbal and written communication skills (advanced)

- Ability to establish and maintain effective working relationships with coworkers, managers, and clients (advanced)

- Project management exposure (intermediate)

## Skills

### Required
- Microsoft 365
- workstation technologies
- networking technologies
- AV systems
- network administration

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/New-York-NY-United-States-of-America/Workplace-IT-Solutions-Engineer_R1552007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)