# Customer Operations Intern - Part-Time 2026

**Company**: Lucid Software
**Location**: Raleigh, NC
**Work arrangement**: hybrid
**Job type**: part-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/lucidsoftware/jobs/5633294004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1d0f90e5-37e

## Description

Lucid Software’s Customer Operations team helps users understand how to use its products, and uses incoming user data to improve product health.

Responsibilities:

- Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows, and proactively identifying consumer needs

- Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues

- Identify and monitor key user operational metrics to help drive improvements to product and support offerings

- Collaborate with Engineering, Product Management, Marketing, and other cross-functional peers on specific user-impacting issues and bugs

- Assist in writing clear Help Center and user education content

- Engage with users in the Lucid Community

- Assist with ongoing operations, member administration, and growth of Lucid’s power user and community programs

- Investigate and process customer requests for cancellation and refunds over email

- Resolve customer concerns related to billing such as downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments

- Research accounts in which payments have been posted and customer disputes activity

- Develop a deep understanding of changing product offerings and account types and implement these changes into billing processes

- Communicate and follow up effectively with customers in a clear and timely manner

Requirements:

- Currently pursuing a Bachelor's degree with a strong academic performance

- A strong sense of personal ownership and responsibility

- Ability to translate complex technical ideas into simple, easy-to-understand content

- Strong written and verbal communication skills (both internally and externally)

- Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results

- Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities

- Detail-oriented, organized, and a good team player

- Bias towards finding solutions versus shutting down ideas

This position is hybrid, combining remote work with in-person collaboration at the Raleigh, NC office two days per week (Tuesday and Thursday).

## Skills

### Required
- analytical capabilities
- problem-solving skills
- written and verbal communication skills
- ability to work independently

### Nice to have
- troubleshooting technical issues
- content creation
- basic data analytics or statistical skills
- teaching or mentoring experience

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/lucidsoftware/jobs/5633294004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)