# Distribution Operations Manager

**Company**: Expeditors
**Location**: Milpitas, CA
**Experience**: senior
**Job type**: full-time
**Salary**: $70,304.00
**Category**: Logistics & Supply Chain
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000160987120-distribution-operations-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/distribution-operations-manager-1cd9971c-d1e/

## Description

The Distribution Operations Manager is responsible for leading the day-to-day execution and performance of Distribution operations, ensuring safe, efficient, accurate, and customer-focused service across warehouse and customer-facing activities.

Key Responsibilities:

- Provide daily leadership and direction for Distribution operations.

- Oversee receiving, put-away, inventory management, picking, packing, staging, shipping, RMA, and other value-added services.

- Ensure customer requirements, service commitments, and operational cutoff times are consistently achieved.

- Establish daily priorities and ensure supervisors and leads have clear direction.

- Monitor workload, capacity, staffing, and operational constraints throughout the day.

- Identify potential service failures early and drive timely corrective action.

- Maintain strong communication between warehouse operations, Customer Service, Inventory Control, and leadership.

- Support implementation and execution of customer-specific SOPs and work instructions.

People Leadership & Development:

- Lead, coach, and develop Operations Supervisors, Warehouse Leads, and operational team members.

- Establish clear expectations for ownership, accountability, communication, and performance.

- Conduct regular one-on-one meetings and employee development discussions.

- Identify training and cross-training requirements.

- Develop bench strength and succession opportunities within Distribution.

- Promote an environment where employees are empowered to identify problems and recommend solutions.

Customer Service & Account Performance:

- Maintain a strong understanding of operational requirements for assigned customer programs.

- Partner with Customer Service teams to provide timely and accurate communication regarding operational status, exceptions, and customer requests.

- Participate in customer business reviews and operational meetings as required.

- Lead operational response to escalations and service failures.

Inventory Control & Quality:

- Maintain a strong culture of inventory accuracy and transactional discipline.

- Ensure physical material movement aligns with system transactions.

- Partner with Inventory Control on cycle counts, inventory reconciliations, audits, and root-cause investigation.

KPI & Performance Management:

- Establish and monitor operational KPIs covering areas such as receiving performance, order processing and shipping performance, inventory accuracy, productivity, labor utilization, customer service performance, quality/error rates, and safety.

- Review performance trends and identify areas requiring corrective action.

Continuous Improvement:

- Identify opportunities to improve productivity, accuracy, safety, and customer experience.

- Drive standardization of warehouse processes and work instructions.

- Champion 5S, visual management, standard work, root-cause analysis, and continuous improvement practices.

Systems & Technology:

- Develop strong working knowledge of Distribution warehouse management and customer systems.

- Ensure employees receive appropriate system training and understand the relationship between physical warehouse activity and system transactions.

Safety, Security & Compliance:

- Maintain a safe, organized, and professional warehouse environment.

- Reinforce established safety requirements and immediately address unsafe conditions or practices.

Qualifications:

- Demonstrated experience in warehouse, distribution, logistics, fulfillment, or supply-chain operations.

- Previous experience leading employees in an operational environment.

- Strong understanding of warehouse processes including receiving, inventory management, order fulfillment, and shipping.

Preferred Qualifications:

- Experience within a third-party logistics (3PL) environment.

- Experience managing high-value, technology, semiconductor, healthcare, or other complex customer programs.

- Experience with warehouse management systems and ERP platforms such as SAP EWM or SAP S/4HANA.

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## Skills

### Required
- Microsoft Excel
- Outlook
- Teams
- Microsoft 365
- warehouse management
- inventory management
- supply chain operations

### Nice to have
- Experience within a third-party logistics (3PL) environment
- Experience managing high-value, technology, semiconductor, healthcare, or other complex customer programs
- Experience with warehouse management systems and ERP platforms such as SAP EWM or SAP S/4HANA
- Lean
- 5S
- continuous improvement
- structured root-cause analysis

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000160987120-distribution-operations-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)