# Continuous Improvement & AI Intelligence Automation Lead

**Company**: Trulioo
**Location**: Vancouver, BC
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: Full time
**Salary**: CA$110K – CA$125K
**Category**: Operations
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/trulioo/b59f8763-c4c1-4c80-9b2e-5d8a00abafed?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1ca35801-d47

## Description

We are seeking a hands-on Continuous Improvement & AI Intelligence Automation Lead to lead enterprise process optimization and intelligent automation initiatives across Trulioo, as part of the Transformation Office.

**Job Summary** This role sits at the intersection of operational excellence, process redesign, and automation execution. You will identify inefficiencies, redesign workflows, embed continuous improvement methodologies, and implement automation and AI-driven solutions that enable scalable growth.

**Responsibilities**

### Continuous Improvement & Operational Excellence

- Lead enterprise-wide continuous improvement initiatives using Lean, Six Sigma, or similar methodologies

- Map current-state processes across Operations, Customer Success, Compliance, Sales, Finance, and Engineering

- Identify inefficiencies, bottlenecks, risk exposures, and scalability constraints

- Redesign and standardize workflows to improve cycle time, quality, cost efficiency, and compliance

- Establish KPIs and operational dashboards to measure sustained performance improvements

- Build a culture of continuous improvement through workshops, training, and structured problem-solving

### Automation Strategy & Roadmap

- Define and evolve a clear automation strategy aligned with operational excellence objectives

- Develop and maintain a value-driven roadmap prioritizing initiatives based on ROI, risk reduction, and scalability impact

- Ensure automation initiatives support broader process redesign rather than automating broken workflows

- Continuously reassess priorities based on performance insights and changing business needs

### Opportunity Identification & Business Case Development

- Partner with functional leaders to identify automation and process improvement opportunities

- Assess automation feasibility across rules-based, data-intensive, and AI-augmentable workflows

- Develop ROI-driven business cases, including cost savings, productivity gains, quality improvements, and risk mitigation

- Present data-backed recommendations to leadership for funding and prioritization

### Automation & AI Delivery Leadership

- Lead multiple concurrent automation initiatives from discovery through deployment

- Oversee delivery teams implementing automation and AI-enabled solutions

- Drive implementation of automation tools such as UiPath, Automation Anywhere, Blue Prism, Celonis, or Power Automate

- Expand capabilities into AI-enabled automation, including intelligent document processing, predictive analytics, and emerging agentic AI use cases

- Establish governance standards for automation lifecycle management, documentation, monitoring, and scalability

- Ensure alignment with enterprise architecture, security, and compliance requirements

### Performance Management & Governance

- Define and track KPIs tied to efficiency, adoption, cost reduction, SLA adherence, and quality improvements

- Build reporting dashboards to monitor automation and process performance

- Conduct regular roadmap and value realization reviews with executive stakeholders

- Embed structured intake, prioritization, and governance processes for continuous improvement initiatives

**Requirements**

- 8–10+ years of experience in continuous improvement, operational excellence, automation leadership, or transformation roles

- Demonstrated success leading process redesign and measurable performance improvement initiatives

- Proven hands-on experience with automation tools (UiPath, Automation Anywhere, Blue Prism, Celonis, Power Automate)

- Familiarity with AI-driven automation and emerging intelligent automation technologies

- Strong understanding of SDLC and automation lifecycle practices

- Experience working in high-growth technology, SaaS, fintech, or regulated environments preferred

**What We Offer**

- Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency).

- Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events.

- Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.

## Skills

### Required
- Lean
- Six Sigma
- UiPath
- Automation Anywhere
- Blue Prism
- Celonis
- Power Automate
- AI-driven automation
- SDLC

### Nice to have
- high-growth technology
- SaaS
- fintech
- regulated environments

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/trulioo/b59f8763-c4c1-4c80-9b2e-5d8a00abafed?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)