# Customer Success Manager, Ads Solutions (San Francisco)

**Company**: OpenAI
**Location**: San Francisco
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: Full time
**Salary**: $162K - $230K
**Category**: Sales
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q124605186

**Apply**: https://jobs.ashbyhq.com/openai/95d078d9-fd33-494c-8ba0-22fbb8b193ad?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1c98c59d-78f

## Description

We’re looking for a Customer Success Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform.

You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform.

This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience.

**Responsibilities:**

- Own relationships with a portfolio of advertising partners, serving as their primary point of contact.

- Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.

- Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.

- Identify opportunities to expand partnerships through increased product adoption and incremental investment.

- Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.

- Surface advertiser feedback and insights to inform product improvements and long-term strategy.

- Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.

**Requirements:**

- 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role.

- Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.

- Comfortable interpreting performance data and translating insights into strategic recommendations.

- Experience with data querying (e.g. SQL, advanced excel/GSheet).

- Clear communication and ability to build trust with both technical and non-technical stakeholders.

- Operate with ownership and accountability in fast-moving, evolving environments.

- Demonstrate sound judgment and a commitment to user trust and responsible platform growth.

**Compensation:**

- $162K – $230K • Offers Equity

- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

- Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

- 401(k) retirement plan with employer match

- Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

- Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

- 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time

- Mental health and wellness support

- Employer-paid basic life and disability coverage

- Annual learning and development stipend to fuel your professional growth

- Daily meals in our offices, and meal delivery credits as eligible

- Relocation support for eligible employees

## Skills

### Required
- digital advertising
- account management
- customer success
- data querying
- SQL
- excel
- GSheet

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/openai/95d078d9-fd33-494c-8ba0-22fbb8b193ad?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)