# Revenues Officer – Business Rates

**Company**: London Borough of Redbridge
**Location**: London Borough of Redbridge, Greater London
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: GBP 33,609 - 35,109 per year
**Category**: Finance
**Industry**: Finance

**Apply**: https://www.jobsgopublic.com/job/revenues-officer-business-rates-119560?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/revenues-officer-business-rates-1c85a801-07a/

## Description

We are seeking a Revenues Officer to join our Business Rates Team. As a Revenues Officer, you will play a crucial role in collecting Business Rates income that helps fund essential local services across the borough.

**Key Responsibilities:**

- Administering all aspects of Business Rates billing, collection, and recovery

- Maintaining accurate customer and property records

- Processing account changes, adjustments, reliefs, exemptions, and refunds

- Managing your own telephone enquiries and customer contacts

- Investigating and responding to business ratepayer enquiries and correspondence

- Negotiating payment arrangements and supporting customers experiencing financial difficulties

- Progressing recovery action in accordance with legislation and Council procedures

- Liaising with external organisations, including the Valuation Office Agency, insolvency practitioners, enforcement agents, and other local authorities

- Monitoring arrears and ensuring accounts are progressed through the most appropriate recovery stages

- Supporting service improvement, process development, and customer self-service initiatives

**Requirements:**

- Excellent customer service and communication skills

- Confident speaking directly with customers by telephone and in writing

- Ability to manage a varied workload and prioritise competing demands

- Strong attention to detail and problem-solving skills

- Sound decision-making based on legislation, procedures, and evidence

- Ability to work well independently while contributing positively to a team environment

- Commitment to delivering a high-quality service to customers and stakeholders

**What We Offer:**

- Flexible and hybrid working arrangements

- Supportive and collaborative team environment

- Opportunities for learning, development, and career progression

- Generous annual leave entitlement

- Local Government Pension Scheme

- Employee wellbeing support and staff benefits

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## Skills

### Required
- customer service
- communication
- problem-solving
- legislation

### Nice to have
- Business Rates
- Council Tax
- Revenues
- finance
- debt recovery

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Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/revenues-officer-business-rates-119560?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)