# Hardware Asset Management (HAM) and Software Asset Management (SAM) Lead

**Company**: GlaxoSmithKline (GSK)
**Location**: Bengaluru, Luxor North Tower
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Healthcare

**Apply**: https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Bengaluru-Luxor-North-Tower/Senior-Principal---IT-Asset---Configuration_448994?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1c779720-cfa

## Description

This role leads Hardware Asset Management (HAM) and Software Asset Management (SAM) across GSK Technology. The role sets the enterprise practice, standards, controls, data-quality expectations and delivery discipline required to maintain trusted asset and configuration information across a largely outsourced, multi-sourced ecosystem.

**Key Responsibilities**

- Practice Leadership & Governance: Define and maintain the enterprise IT Asset and Configuration Management practice covering HAM and SAM, aligned to GSK standards, regulatory requirements and the Technology operating model.

- Hardware & Software Asset Management: Establish reliable asset inventories, ownership, evidence and compliance reporting, including alignment between asset records and related Configuration Items.

- ServiceNow, Data & Integration: Act as the senior functional authority for IT Asset and Configuration Management capabilities in ServiceNow, shaping requirements, backlog priorities, controls, data models and acceptance criteria with the platform team.

- Automation, Responsible AI & Modern Engineering: Partner with the Automation Acceleration team and relevant platform or engineering teams to identify and prioritise automation opportunities across discovery, normalisation, reconciliation, attestation, exception triage and reporting.

**Key Relationships/Customers**

- Business Stakeholders: Asset owners, Finance, Procurement, Risk, audit & compliance stakeholders.

- Tech Stakeholders: ServiceNow platform and product teams, Technology product, platform and service owners, Enterprise Architecture and engineering teams, Cyber Security, Global Risk & Compliance.

**Experience Required**

- Degree in IT, Computer Science, Engineering, Business Information Systems or related field, or equivalent experience.

- ITIL Foundation required; ITIL Managing Professional, IT/Software Asset Management or ServiceNow certification desirable.

- Asset-management certification desirable.

**Area of Specialisation**

- Deep knowledge of IT Asset, Software Asset and Service Asset & Configuration Management practices.

- Strong understanding of CMDB design, CI lifecycle, discovery, reconciliation and data-quality controls.

- Working knowledge of hardware lifecycle governance, licence compliance, audit support and optimisation.

- Strong functional knowledge of ServiceNow CMDB, HAM and SAM and their integration with enterprise data sources.

**Skills/Background**

- Balances control, compliance, data quality and operational practicality.

- Strong governance design, policy writing and process documentation capability.

- Analytical mindset, able to define metrics and prioritise remediation.

- Strong influencing skills, securing action from teams that don't report to the role.

- Fluent written and spoken English.

## Skills

### Required
- Agile Delivery
- Artificial Intelligence (AI)
- Capacity Planning
- Cloud Based Services
- CMDB
- Configuration Management (CM)
- Database Management
- Disaster Recovery (DR)
- Financial Operations
- Hardware Asset Management (HAM)
- Identity Access Management (IAM)
- Incident Management
- Infrastructure Capacity Planning
- Network Configurations
- Network Troubleshooting
- Operations Analysis
- Performance Tuning
- Product Management
- Service Level Agreement (SLA)
- ServiceNow Platform
- Software Asset Management (SAM)
- Stakeholder Management
- System Monitors
- Vulnerability Management

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Source: [Apply at gsk.wd5.myworkdayjobs.com](https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Bengaluru-Luxor-North-Tower/Senior-Principal---IT-Asset---Configuration_448994?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)