# Field Service Coordinator (Care Coach 1)

**Company**: Humana Inc.
**Location**: Remote Indiana
**Work arrangement**: remote
**Job type**: full-time
**Salary**: $53,700 - $72,600 per year
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://humana.wd5.myworkdayjobs.com/en-US/Humana_External_Career_Site/job/Remote-Indiana/Field-Service-Coordinator_R-435860?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/field-service-coordinator-care-coach-1-1c5dcc3f-16b/

## Description

The Field Service Coordinator (Care Coach 1) assesses and evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members.

Responsibilities include:

- Administer initial and ongoing long-term services and support (LTSS) related assessments through person-centered thinking approaches.

- Contacts members both telephonically and/or in-person to establish goals and priorities, evaluate resources, develop plan of care and identify LTSS providers and community partnerships to provide a combination of services and supports that best meet the needs and goals of member and caregiver through person centered thinking approaches.

- Development and continuous modification of Service Plan and involve applicable members of the care team in care planning (Informal caregiver coach, PCP, etc.).

- Support members through navigation of their LTSS and related environmental and social needs.

- Focuses on supporting members and/or caregivers in accessing long term services and support, social, housing, educational and other services, regardless of funding sources to meet their needs.

- Assisting members in maintaining Medicaid eligibility.

- Collaborate with Medical Director/Geriatrician/Care Coordinator as deemed necessary to ensure cohesive, holistic service delivery and support positive member outcomes.

**Required Qualifications**

- Bachelor's degree in health and human services field

- 2 or more years of related experience

- Knowledge of Microsoft Office Word and Excel

- Exceptional verbal/written communication and interpersonal skills

- Ability to use a variety of electronic information applications/software programs

- This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

- Must be passionate about contributing to an organization focused on continuously improving consumer experiences

- This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance.

- Must have a separate room with a locked door that can be used as a home office to ensure continuous privacy while you work.

**Preferred Qualifications**

- Prior experience with Medicare & Medicaid recipients

- Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems

- Experience with health promotion, coaching and wellness

- Knowledge of community health and social service agencies and additional community resources

**Additional Information**

- Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

- Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

**Scheduled Weekly Hours**

- 40

**Pay Range**

- $53,700 - $72,600 per year

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## Skills

### Required
- Microsoft Office Word
- Excel
- verbal/written communication
- interpersonal skills
- electronic information applications/software programs

### Nice to have
- Medicare & Medicaid
- electronic case note documentation
- health promotion
- coaching
- wellness
- community health
- social service agencies

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Source: [Apply at humana.wd5.myworkdayjobs.com](https://humana.wd5.myworkdayjobs.com/en-US/Humana_External_Career_Site/job/Remote-Indiana/Field-Service-Coordinator_R-435860?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)