# Customer Operations Intern **Company**: HP **Location**: Sant Cugat del Valles, Barcelona **Job type**: internship **Category**: Operations **Industry**: Technology **Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Sant-Cugat-del-Valles-Barcelona-Spain/Customer-Operations-Intern_UNI4190-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_1c504351-b0b ## Description We are seeking a Customer Operations Intern to join our team in a European, multicultural and fast-moving business environment. As a Customer Operations Intern, you will support HP Customers and Sales Teams within the area of Order Fulfillment. **Responsibilities** - Backlog Support & Order Management: + Supports the management of customer and partner order backlogs under the guidance of experienced team members. + Monitors backlog management tools and assists in identifying orders at risk of missing service level agreements (SLAs). + Supports backlog analysis and helps prepare reports for customers and account teams. + Assists with claims, exceptions, and special customer requests following established processes and procedures. + Supports the coordination of customer order change requests while ensuring data accuracy. + Learns and contributes to order management best practices and operational processes. - Financial & Revenue Support: + Assists in monitoring invoicing and order closure activities in HP systems. + Supports the team in following up on billing-related issues and open orders. + Helps maintain data quality and supports inventory and revenue-related analysis. + Assists in tracking financial disputes and supports timely resolution activities. + Contributes to quarter-end operational activities and revenue support initiatives. - Communication & Cross-Functional Coordination: + Supports customer communication by providing order status updates under team guidance. + Assists customers and internal stakeholders with information regarding orders, deliveries, and claims. + Collaborates with internal teams including Sales, Logistics, Order Fulfillment, Credit & Collection, and Sales Operations. + Supports proactive communication regarding orders potentially at risk of missing agreed SLAs. + Learns HP Customer Operations processes and provides basic guidance to stakeholders when appropriate. + Participates in team meetings and cross-functional projects to gain business understanding. - General Responsibilities: + Supports the accuracy of processes and operational activities within the Customer Operations organization. + Delivers assigned tasks in a timely and professional manner. + Follows HP internal policies, procedures, and compliance requirements. + Demonstrates a willingness to learn and continuously develop professional skills. + Contributes to team initiatives and process improvement activities. + Performs other internship-related tasks as assigned by the manager. **Education, Knowledge and Skills** - Currently pursuing a Bachelor's or Master's degree in Business Administration, Supply Chain, Economics, Engineering, or a related field in a University based in Spain. - Interest in Customer Operations, Supply Chain, Order Management, or Business Operations. - Strong communication skills in English. - Good German language skills are considered a plus. - Good knowledge of Microsoft Office applications, especially Excel and PowerPoint. - Customer-focused mindset with a willingness to help and learn. - Strong analytical and problem-solving mindset. - Attention to detail and commitment to accuracy. - Ability to organize and prioritize tasks. - Team player with strong collaboration skills. - Adaptable and eager to learn in a dynamic international environment. - Positive attitude and willingness to take initiative. **Benefits** - Paid internship within a global, technology driven company. - Join an international work environment, with opportunities for learning, professional development, and networking across teams. - Flexible working schedule, with options for part-time agreements (4 hours/day) or full-time (8 hours/day). - Access to our intern community, including career development workshops, learning sessions, and social activities that help you grow professionally and connect with other interns. - Mentor assigned. - Opportunity to join the HP Graduate Program following the placement. - Lunch at reduced prices at our canteen. - Access to our on-site sports center, including gym facilities, squash, tennis, and basketball courts, and 25+ organized sports and wellness activities. - Participation in the NextGen Employee Network, offering regular events and opportunities to connect with other early-career professionals. - On-site medical services, including access to a doctor, nutrition support, physiotherapy, and general healthcare. - Free printing access and hands-on workshops using the latest HP technologies. ## Skills ### Required - Business Administration - Supply Chain - Economics - Engineering - Microsoft Office - English - analytical skills - problem-solving skills - communication skills ### Nice to have - German --- Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Sant-Cugat-del-Valles-Barcelona-Spain/Customer-Operations-Intern_UNI4190-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)