# Technical Account Specialist

**Company**: Gong
**Location**: Austin | Chicago | New York City
**Experience**: senior
**Job type**: full-time
**Salary**: $99,000 - $132,000 USD
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gongio/jobs/4713258006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1c115c5a-177

## Description

Gong harnesses the power of AI to transform how revenue teams win.

The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams.

As a Technical Account Specialist (TAS) at Gong, you will serve as a technical advisor for both Premium and non-Premium customers, delivering consultative best-practice guidance on product capabilities, integration health, and configuration.

Responsibilities:

- Serve as a technical advisor for customers, delivering guidance on product capabilities, integration health, and configuration.

- Lead scoped, time-bound technical advisory engagements from discovery through closure.

- Translate complex technical challenges into customer outcomes by identifying adoption blockers and recommending configuration changes or workarounds.

- Partner cross-functionally with Customer Success, Professional Services, Product, and R&D.

- Own and deliver technical health reviews, including analysis of ticket trends, configuration audits, and recommendations for improvement.

- Build and share reusable technical knowledge by documenting patterns and contributing to playbooks and internal technical guidance.

- Support customer requests such as security questionnaires and custom development updates.

Requirements:

- 3–5+ years in a technical customer-facing role.

- Strong technical acumen and curiosity.

- Excellent communication and customer engagement skills.

- Experience working with enterprise customers and cross-functional teams.

- Proven ability to quickly build credibility and trust with customers.

- Comfort context-switching across a pooled portfolio of customers and shifting priorities.

- Ability to strategically leverage AI/LLM tools.

- Proven ability to translate technical details into clear, actionable next steps for non-technical stakeholders.

- Comfort operating in a fast-paced, high-growth environment.

Perks & Benefits:

- Medical, dental, and vision plans.

- Wellbeing Fund.

- Mental Health benefits.

- 401(k) program.

- Education & learning stipend.

- Flexible vacation time.

- Paid parental leave.

- Company-wide recharge days.

- Work from home stipend.

The annual salary hiring range for this position is $99,000 - $132,000 USD.

## Skills

### Required
- AI
- LLM tools
- technical acumen
- customer engagement
- communication

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gongio/jobs/4713258006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)