# Customer Service Manager

**Company**: Morrisons
**Location**: Leyland
**Work arrangement**: onsite
**Experience**: senior
**Job type**: permanent
**Category**: Retail
**Industry**: Retail

**Apply**: https://eicg.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/MorrisonsJobs/job/2225?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1bc45901-775

## Description

We are seeking a Customer Service Manager to join our team in Leyland. As a Customer Service Manager, you will play a key role in ensuring that our customers receive exceptional service.

Our Ways of Working are at the heart of everything we do:

- Customer First: I care about our customers and do everything I can to meet their needs

- Teamwork: I always play my part in the team, and I recognise we go further together

- Working Freely in a Framework: I’m trusted to make my own decisions and encouraged to improve things for customers and for us

- Care and Respect: We care more and try harder; for each other, for everyone around Morrisons

- Listen and Respond: I take the time to talk with and listen to colleagues and customers, and always do the right thing for them

- Grow Sales, Low Cost: I understand my part in the end-to-end process and look for ways to drive improvement

The interview process typically consists of:

- An online assessment: a situation judgement test with multiple-choice answers

- A face-to-face or virtual interview: which may include competency questions

- A second interview: for some roles, which may involve completing a task such as a SWOT analysis

Benefits of working at Morrisons include:

- Opportunities for career progression

- A customer-centric business with a focus on colleagues and customers

## Skills

### Required
- customer service
- team management
- communication

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Source: [Apply at eicg.fa.em2.oraclecloud.com](https://eicg.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/MorrisonsJobs/job/2225?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)